What’s included in your Virgin Media broadband package (that people often miss)

We’re known for giving our customers fast and reliable broadband. That’s why Opensignal, the leading global provider of independent insights into consumers’ connectivity experiences, awarded us the UK’s most reliable broadband experience two years in a row.

But *chef’s kiss* speeds and reliability are just the start. Are you getting the most out of your Virgin Media broadband package? If you’re not sure, let us help you out.

Your plan comes bundled with brilliant broadband extras, perks and safety features, all included at no extra cost, and the chances are you might not be using them all yet.

Here’s a quick lowdown on the hidden gems you could be missing out on. If you’re short on time, we’ve provided a Too Long; Didn’t Read (tl;dr) summary for each one.

Most of us only check on our home internet when something goes wrong. Not us. Using clever technology, Virgin Media smart support automatically monitors your broadband performance and WiFi connectivity in the background, enabling us to catch and prioritise serious issues.

Our tech then looks to solve issues without you even noticing, and we'll aim to provide easy, proactive fixes, or new kit, as soon as possible. Best of all? Smart support service is now available to all Virgin Media broadband customers at no extra cost.

tl;dr Virgin Media Smart Support monitors your broadband and WiFi, proactively catching and helping to fix the most serious issues, and is available to all broadband customers at no extra cost.

Priority is available to all Virgin Media broadband customers to thank you for being with us. Jump into a world packed with thousands of rewards and experiences including top-tier entertainment you won’t find anywhere else. You can also unlock access to exclusive gigs and 48-hour ticket presales to events all over the UK, from The O2 arena in London to O2 Academy venues nationwide through Priority Tickets.

If you haven’t downloaded the Priority app, what are you waiting for? Just log in using your Virgin Media registered email address. Plus, if you’re already a Virgin Media broadband and O2 Pay Monthly mobile customer, you unlock even more supercharged Volt benefits.

tl;dr Virgin Media customers get access to the Priority app at no extra cost, offering high-street rewards, daily treats and 48-hour early access to UK gig tickets.

Our WiFi guarantee with WiFi Max is our promise that you’ll enjoy download speeds of at least 30Mbps in every room or we’ll give you £100 bill credit.

The guarantee is also backed by our intelligent signal-boosting mesh WiFi Pods, which are an easy way to help your WiFi get to those hard-to-reach places in your home (if needed). Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your internet and automatically tackle issues.

They’re included at no extra cost to everyone who has our Gig1, Gig2 or Volt broadband packages. You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month.

tl;dr Virgin Media WiFi Pods are signal boosters included with Gig1, Gig2 and Volt packages at no extra cost. They are part of our WiFi Max guarantee, ensuring at least 30Mbps in every room.

Being online comes with risk, but don’t spend your hard-earned green on expensive antivirus software, because we provide robust security right out of the box.

Our broadband comes with increased peace of mind because Virgin Media Essential Security is included with every broadband package at no extra cost. It’s built directly into your home network and it’s ready to go from day one, blocking malicious websites and keeping your personal details secure – all without having to install a single thing.

Looking for an extra layer of defence? Virgin Media Advanced Security builds on everything Essential Security offers, adding powerful, device-level protection that goes further, whether you’re at home or on the move. And you can try it free for three months.

tl;dr Every package includes Virgin Media Essential Security, which provides network-level protection against viruses and malware without needing any software installation.

With smart support, you get automatic monitoring. If we do spot a serious issue, we’ll reach out with simple steps or work to sort the issue overnight. But if the issue’s still there after our remote fix attempt and you’ve tried all our simple steps, we’ve got a team of expert engineers standing by to help.

You don’t even need to worry about calling us – we’ll send you an email with a link to book a free engineer visit to get things in tip-top shape. Just pick a date and time that works for you.

If you do experience a total loss of service, our peace-of-mind repairs service aims to fix the majority of total loss of service faults within 24 hours at no extra cost. It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny more for it.

tl;dr Virgin Media offers engineer visits and repairs for service faults at no extra cost, often fixed within 24 hours with no call-out fees.

Refer a friend is our way of saying “cheers” for spreading the word about something you love. Instead of shouting about our broadband speeds at strangers on the bus (please don’t do that – we will get letters), you just send your mates a link.

If they sign up to superfast broadband, digital TV and home phone or our Volt packages through your link or code, you both bag £50 cashback each. Head to our Refer a friend page and click Refer now. Pop in your email address and we’ll send you your own referral link and code to distribute as you wish.

Once your nearest and/or dearest’s Virgin Media service is installed (or their phone’s delivered), sit tight. After 60 days, we’ll pop the reward into your bank or PayPal. That’s right – no vouchers, no complicated points system, but actual money.

tl;dr Refer a friend to Virgin Media and you will both receive up to £50 in cash via bank transfer or PayPal after their service is installed.

Looking for broadband you can rely on? We’ve been named the UK’s most reliable broadband provider for two years in a row.

Plus, you’ll get access to loads of benefits like smart support, Virgin Media Essential Security, rewards with Priority and more at no extra cost.

Looking to make the switch? Explore our best broadband deals and pop in your postcode to see what's available where you are.