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Enjoy smooth, fast, reliable WiFi with Virgin Media
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You’re on board with the provider awarded the UK’s most reliable broadband experience. Two years in a row
By Virgin Media Edit
- Published
- 11 February 2026
What do you want from your broadband? You want it to be fast, of course, so you can download or stream as speedily as possible. But reliability is also important, and we like to think it’s our superpower. You could have the speediest connection in the world, but if it can’t keep up with the chaos of real life or if you experience random drop-outs, that means your connection becomes life-limiting. We think that’s no good.
We want your broadband to be something you don’t think about. Or in the moments you do, you trust it. With Virgin Media broadband, you can trust it – and the experts think so too. We’ve been awarded the UK’s most reliable broadband experience. Two years in a row.
Opensignal, the leading global provider of independent insights into consumers’ network experience, said that our broadband is unmatched nationally for reliability, and it was awarded wins in all metrics for overall broadband experience nationally.
That adds up to a fast and reliable broadband experience for our customers.
We keep our connection reliable through a combination of strong gigabit broadband foundations, intelligent WiFi tools and smart support that steps in when needed.
Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. It is also backed by our single-boosting mesh WiFi Pods (if needed), which are an easy way to help your home WiFi get to those hard-to-reach places in your home – they’re free to everyone who has our Gig1, Gig2 or Volt broadband package.
Using clever technology, our smart support system also automatically monitors your broadband connection in the background, which enables us to catch and prioritise serious issues. Our tech then looks to solve issues without you even knowing about them, and we'll aim to provide easy, proactive fixes as soon as possible.
Our broadband also comes with increased peace of mind, because Virgin Media Essential Security is included with every broadband package at no extra cost. It’s built in and ready to go, and it’ll alert you to viruses and keep your personal details secure.
It all adds up to the UK’s most reliable broadband experience, two years in a row, and verified by independent experts using real-world tests. Virgin Media broadband: yeah, that smooth.
How to get smooth, reliable broadband
If you’re looking for an upgrade, take a look at our broadband deals and find a deal that suits your home.
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Virgin Fibre areas only.
Most Reliable Broadband Experience: Analysis derived from Opensignal Awards – UK: Fixed Broadband Experience report December 2025 based on independent analysis during the period Jul 03 - Sep 29, 2025 and Fixed Broadband Experience report December 2024 based on independent analysis during the period Jul 01- Sep 28, 2024 © 2026 Opensignal Limited. To verify, see opensignal.com/ukbroadbandreport
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.
Smart support: Subject to availability. Currently fibre broadband only (excludes full fibre). Monitoring connectivity to Hub. Free engineer visit excludes misuse, neglect and accidental damage. Further terms apply.
Smart Support WiFi: Subject to eligibility and stock availability. Monitoring WiFi coverage. Guarantee and eligibility for Hub/Pod does not cover broadband faults or network outages. Hub/Pod available at no extra cost. Our latest Hub/Pod requires self-installation and is only available via home delivery. You won't be charged for home delivery. To activate the Hub/Pod, please follow the instructions provided. Virgin Media reserves the right to amend or withdraw this offer at any time. Further terms apply.
