How to upgrade to the Virgin Media Hub 5

The Hub 5 is Virgin Media’s latest router, built with WiFi 6 technology and seven internal antennas to help deliver stronger, more consistent coverage throughout your home. 

Compared with our Hubs 3 and 4, the Hub 5 is designed to work with the fastest broadband speeds, including Gig1, newer devices and the growing demands of modern connected homes: from streaming in 4K and cloud gaming to smart tech and video calls.

What's the difference between the Hub 5 and Hub 5x?

Both Hub 5 and Hub 5x are built for ultrafast, reliable WiFi, but they connect to different broadband networks: 

• Hub 5 works on Virgin Media’s fibre-coax network 

• Hub 5x is used on full‑fibre connections 

You don’t need to choose between them – we'll provide the right Hub based on your broadband connection. And whichever Hub you receive, you’ll get next‑generation WiFi performance designed to support Gigabit broadband speeds.

In day-to-day use, the Hub 5 helps keep your WiFi running smoothly when lots of devices are connected at the same time. This means: 

• Reduced network congestion when multiple devices are connected 

• A smoother experience when streaming, gaming or working from home 

• A steady connection across different rooms in your home 

The Hub 5 it’s built to support how households use the internet today, with multiple people online at once.

Virgin Media is gradually rolling out Hub 5 upgrades to selected customers currently using older hubs, including Hub 3 or Hub 4. The upgrade is being offered at no extra cost, with thousands of customers set to benefit throughout 2026. 

In some cases, customers with older legacy hubs may also be offered an upgrade after running a broadband diagnostic check, or if a hub replacement is needed due to a fault or performance issue.

If you’re eligible, Virgin Media will contact you directly – there’s no need to do anything until you hear from us. You can also check your status by signing in to My Virgin Media.

If you’re eligible for an upgrade, the process is usually straightforward:

1. Look for an upgrade invite 

If you’re eligible, Virgin Media will get in touch by email, text or through your online account to let you know your Hub 5 upgrade is available. 

2. Order your Hub 5 

Follow the instructions in your message or sign in to My Virgin Media to arrange the upgrade. In most cases, your new Hub 5 will be delivered to your home for easy self‑installation. 

3. Plug in and get started 

Once it arrives, connect your Hub 5 using the step‑by‑step guide included in the box. Your new hub will be up and running in minutes. 

You may need to reconnect your devices using your WiFi details, or use the Virgin Media Connect app to manage your settings. 

Your old Hub can then be returned using the packaging provided. 

Upgrading your router can make a huge difference to how your broadband performs day to day. With the Hub 5, you’ll benefit from: 

• Improved WiFi coverage in more areas of your home 

• Future-ready WiFi designed to support new devices and technology 

• Compatibility with higher broadband speeds, including Gig1 

• Latest WPA3 security 

The Hub 5 works with MyVM app and WiFi Pods, so you’ll keep the same WiFi controls and coverage support you already use. 

If you’re eligible for a Hub 5 upgrade, keep an eye on your inbox and your My Virgin Media account for updates. With improved coverage, upgrading to Hub 5 is an easy way to get more from your broadband, at no extra cost. 

Sign in to My Virgin Media to check your eligibility and upgrade options.