Take control of your WiFi with the Virgin Media Connect app
By Virgin Media
The Virgin Media Connect app is the control unit for your WiFi that helps get your lightning-fast, reliable Virgin Media broadband up and running. We know how useful the Connect app has been for helping you manage your WiFi in your home. So we’ve launched a shiny new version that’s even better than before.
The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime.*
Here’s a closer look at what the Connect app can do…
The app’s available to all Virgin Media Broadband customers. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages.
This means if you don’t get download speeds of at least 30Mbps in every room, you can bag up to 3 WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use WiFi, and automatically tackle issues before you need to.
Ready to take control of your WiFi? Here’s a closer look at what the awesome Connect app can do…
Run a super-intelligent WiFi home scan
It’s our new-and-improved two-step speed test powered by SamKnows. First, it tests your broadband speed to make sure there are no issues. Then, it guides you around your home, room by room, to check WiFi performance in each one. Just connect to the Hub, tap “Start the scan” then let the app take you through the rest. If the scan finds any areas without superfast WiFi, we’ll suggest ways to improve it – with our WiFi Pods, for example. Sorted!
Manage WiFi Pods
Got a WiFi Pod? With the Connect app, you can check out how all your WiFi Pods are doing – see their signal strength, which devices are connected to each one, get troubleshooting tips, rename them and much more.
Pause WiFi to your devices
See all your connected devices and pause WiFi* to individual ones whenever you like – perfect for when it’s the kids’ bedtime.
Even more things you can do with the Connect app…
Take control of your WiFi connection
Reboot your WiFi Hub remotely
Restart the Hub with a few taps from the comfort of your sofa.
Manage the Hub’s settings
Change your WiFi settings including passwords and your WiFi network name.
Share your WiFi password
Got guests over? Forget faffing with long passwords – just share your WiFi using the QR code in the Connect app.
Create a separate WiFi network for visitors
A super-easy way to get your guests online without sharing your password – keeping your home network secure and private.
Get help, fast
Find useful FAQs
Ready and waiting in the app, we’ve put together a list of commonly asked questions we think you’ll find handy – covering topics like setting up the Hub, how to make the most of the Connect app and way more.
Check out installation guides
Watch handy step-by-step videos to help you install new Hubs, WiFi Pods and Virgin TV boxes.
Join our community forum
There are over 600,000 members in our gang, all ready to help and share handy tips on getting the most from our services.
*We are currently experiencing some issues with the pause/unpause feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We’re working hard in the background to fix this ASAP. Apologies for any inconvenience.
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.