Discover how you can manage your WiFi and more, all at the touch of a button
Download the Virgin Media Connect app
We know how important a reliable WiFi connection is. After all, who wants to go without cat videos for any longer than is absolutely necessary? Not us! To make sure your WiFi is purr-forming at its best, download the super handy Virgin Media Connect app.
Whether it’s running vital tests, pausing WiFi to certain devices or rebooting your Hub, you can be a WiFi wizard without getting up off your sofa or new WFH office.
Download the Virgin Media Connect app now. To experience the full range of the Connect app’s features, you’ll need our mighty Hub 3. Find out more about this powerful piece of kit and our Intelligent WiFi here.
Ready to get the most out of your WiFi? Here’s a closer look at what the awesome Virgin Media Connect app can do…
Test your WiFi performance
The Virgin Media Connect app tests the strength of your WiFi, shares WiFi fairly around your home and scans for any blackspots. If it finds a blackspot, you can use the app to order an Intelligent WiFi booster.
Take control of your WiFi
Need to cool down someone’s web use? The Virgin Media Connect app allows you to pause WiFi to certain devices, putting you in the driver’s seat. Plus, you can tackle connection problems and even reboot your Hub through the app. Got a problem it can’t fix? We’ll sort it out for you at no extra cost.
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
WiFi Booster: Eligible customers only whom Virgin Media (VM) has identified (via a VM agent or the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Eligible customers can receive a 2nd Booster by contacting our service agents. A 3rd Booster will only be issued after a site visit & is dependent on agent assessment. Boosters at no extra monthly cost for Full House TV customers & above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge applies if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade to) other packages is an extra £3/month for 1st WiFi Booster & £2 per additional WiFi Booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media & must be returned to us on request or a charge will apply. Hub 3 required. Installation: Booster requires QuickStart self-install, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (free for Full House TV customers & above). You can choose a delivery date online & confirmation will be sent via email. Delivery dates subject to availability & may take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date & confirm by email. See FAQs for more info. Promo can be withdrawn at any time & subject to stock availability. Home environment, device limitations, no. of users & time of day may affect WiFi performance. Legal Stuff applies in addition to your existing agreement with us under our T&Cs, found here.