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Your Messages : Navigating : Browsing : Getting Started

Your inbox

Think of your inbox as a control panel for your email.

Virgin Media Mail messages are grouped into 'conversations' so that all follow-ups and responses appear as a single line in your inbox. Here's how to interpret the columns in your inbox:

  • Use the check boxes to select conversations, and then perform actions on those selected conversations.
  • Add stars to important messages or conversations. You can view all your starred mail by clicking Starred.
  • Names of message senders are listed on the left.
  • Unread messages are bolded.
  • The total number of messages is listed in parentheses.
  • All labels appear in the bottom left corner.
  • Virgin Media Mail displays snippets -- a line of text next to each message that reveals a bit of the content of the most recent message.
  • The time or date the most recent message in a conversation arrived is displayed on the far right of a conversation line. Dates appear when messages are older than 24 hours.

About Archive and All Mail
Since you have more than 2,500 megabytes of storage, we recommend that you archive messages rather than delete them. Once you delete a message, after all, it's gone for good. By archiving messages and conversations, you can take advantage of Virgin Media Mail's powerful search functionality to retrieve later any message you've sent or received. Archived conversations will appear in All Mail, which is the holding place for all of the messages you've sent or received, but have not deleted.

Your Messages : Navigating : Browsing : Learn More

Keyboard shortcuts

Keyboard shortcuts help you save time since you never have to take your hands off the keyboard to use the mouse. You'll need a Standard 101/102-Key or Natural PS/2 Keyboard to use the shortcuts.

To turn these case-sensitive shortcuts on or off, click Settings, and then pick an option next to Keyboard shortcuts.

Shortcut Key Definition Action
c Compose Allows you to compose a new message. <Shift> + c allows you to compose a message in a new window.
/ Search Puts your cursor in the search box.
k Move to newer conversation Opens or moves your cursor to a more recent conversation. You can hit <Enter> to expand a conversation.
j Move to older conversation Opens or moves your cursor to the next oldest conversation. You can hit <Enter> to expand a conversation.
n Next message Moves your cursor to the next message. You can hit <Enter> to expand or collapse a message. (Only applicable in 'Conversation View.')
p Previous message Moves your cursor to the previous message. You can hit <Enter> to expand or collapse a message. (Only applicable in 'Conversation View.')
o or <Enter> Open Opens your conversation. Also expands or collapses a message if you are in 'Conversation View.'
u Return to conversation list Refreshes your page and returns you to the inbox, or list of conversations.
e Archive Archive your conversation from any view.
m Mute Archives the conversation, and all future messages skip the Inbox unless sent or cc'ed directly to you.
x Select conversation Automatically checks and selects a conversation so that you can archive, apply a label, or choose an action from the drop-down menu to apply to that conversation.
s Star a message or conversation Adds or removes a star to a message or conversation. Stars allow you to give a message or conversation a special status.
! Report spam Marks a message as spam and removes it from your conversation list.
r Reply Reply to the message sender. <Shift> + r allows you to reply to a message in a new window. (Only applicable in 'Conversation View.')
a Reply all Reply to all message recipients. <Shift> +a allows you to reply to all message recipients in a new window. (Only applicable in 'Conversation View.')
f Forward Forward a message. <Shift> + f allows you to forward a message in a new window. (Only applicable in 'Conversation View.')
<Esc> Escape from input field Removes the cursor from your current input field.

<Ctrl> + s

 Save draft

Holding the <Ctrl> key while pressing s when composing a message will save the current text as a draft. Make sure your cursor is in one of the text fields -- either the composition pane, or any of the To, CC, BCC, or Subject fields -- when using this shortcut.

#

 Delete

Moves the conversation to Bin.
<Shift> + i Mark as read Mark your message as 'read' and skip to the next message.
<Shift> + u Mark as unread Mark your message as 'unread' so you can go back to it later.
[ Archive and previous Archive your conversation and move to the previous one.
] Archive and next Archive your conversation and move to the next one.
z Undo Undo your previous action if possible (for actions with an 'undo' link).
<Shift> + n Update current conversation Update your current conversation when there are new messages.
q Move cursor to chat search Move your cursor directly to the chat search box.
y Remove from Current View*
 Automatically removes the message or conversation from your current view.
  • From 'Inbox,' 'y' means Archive
  • From 'Starred,' 'y' means Unstar
  • From 'Bin,' 'y' means Move to inbox
  • From any label, 'y' means Remove the label
* 'y' has no effect if you're in 'Spam,' 'Sent,' or 'All Mail.'
. Show more actions Displays the 'More Actions' drop-down menu.
? Show keyboard shortcuts help Displays the keyboard shortcuts help menu within any page you're on.

Combo-keys - Use the following combinations of keys to navigate through Virgin Media Mail.

Shortcut Key Definition Action
<tab> then <Enter> Send message After composing your message, use this combination to send it automatically. (Supported in Internet Explorer and Firefox, on Windows.)
y then o Archive and next Archive your conversation and move to the next one.
g then a Go to 'All Mail' Takes you to 'All Mail,' the storage site for all mail you've ever sent or received (and have not deleted).
g then s Go to 'Starred' Takes you to all conversations you have starred.
g then c Go to 'Contacts' Takes you to your Contacts list.
g then d Go to 'Drafts' Takes you to all drafts you have saved.
g then i Go to 'Inbox' Returns you to the inbox.
g then t Go to 'Sent Mail' Takes you to all mail you've sent.
* then a Select all Selects all mail.
* then n Select none Deselects all mail.
* then r Select read Selects all mail you've read.
* then u Select unread Selects all unread mail.
* then s Select starred Selects all starred mail.
* then t Select unstarred Selects all unstarred mail.

Accessibility information for Virgin Media Mail's basic HTML view

Contents:

Opening and reading messages

Composing and sending messages

Attachments

Deleting messages

Opening and reading messages

Opening messages

To open a message:

  1. In the Inbox, move the cursor to the subject line link.
  2. Click the link to open the message.
  3. The page will refresh with the opened messages. Click the Expand all link to view all the messages in the conversation.

Reading messages

Once you have opened an messages, navigate to the message body. You can the read the message using the reading-related keyboard commands.

Composing and sending messages

To compose a message:
  1. Navigate to and click the Compose Mail link.
  2. Once in the Compose window, the cursor will be placed in the To: field by default.
  3. Type the address in the To:, Cc: or Bcc: fields, using Tab to move between fields.
  4. Type the message in the Message body field.
  5. Tab once to get to the Send button and click Enter.

Attachments

Attaching a file

You can attach files when you are composing new mail or replying to messages. All of the buttons required to attach files are located below the Subject: edit box.

You can either type the path of the file you want to attach in the File upload edit box, or click the Browse... button and select the file from the pop-up window.

Attaching multiple files

To attach more than one file, use the Attach more files button located right below the Browse... button.

Deleting messages

Changes to the HTML version of Virgin Media Mail have made deleting easier. Now, you can simply check the checkboxes of messages you would like to delete and click the Delete button.

Bookmarking Virgin Media Mail pages

You can bookmark a specific view of Virgin Media Mail, including a conversation or label view, at any time if you'd like to return to it later. To create a bookmark, just use your web browser's bookmarking functionality. Here's how:

Firefox 2.0

  1. Click Bookmarks.
  2. Select Bookmark This Page....

Internet Explorer 6 or 7

  1. Click Favorites.
  2. Select Add to Favorites....

The envelope icon in the address bar

You may notice a small envelope in the address bar of your browser that looks like this:

This little envelope is known as a favicon, or Favorites icon. Depending on what browser you're using, the Virgin Media Mail favicon may also appear in your Favorites or Bookmarks lists, or next to the page title in tabbed interfaces.

Your Messages : Navigating : Browsing : Troubleshooting

'Oops...' errors

If you're seeing an 'Oops...' error, it's usually caused by your browser's settings or by security software that conflicts with Virgin Media Mail. It may be a problem with Virgin Media Mail that we have noticed and are trying to fix. If you try clearing your cache, this may also solve the problem.

I can't open links

Broken or unclickable links are usually caused by your browser's settings or by security software that conflicts with Virgin Media Mail. Check your security software settings

Unresponsive Messages and Links

Symptoms:
While using your account, some or all links in the interface (to Settings, to Contacts, to individual messages, etc.) don't work. No error appears.

Cause:
A conflict with software on your computer, browser cache that needs to be cleared, or a temporary problem on the Virgin Media Mail server.

Solution:

Try again in a few minutes, check your security settings, and try clearing your cache and cookies. You could also try configuring or disabling browser extensions or toolbars that could be interfering with Virgin Media Mail.

14-04-2009