View and manage my mobile orders

How to view and manage my orders

To manage your orders, sign in to your account.

How do I sign my Freestyle agreement?

To sign your Freestyle Contract you need to go to our Freestyle FAQs page.

I need to cancel or return my order for my replacement

As our Customer Satisfaction Guarantee covers you for the first 14 days, you can return your mobile order for a full refund or replacement, and we’ll send you the pre-paid packaging to return it in.

To cancel or return your order for a replacement, text us on 07533 016 422. It’s free to text from a Virgin Mobile phone.

Our team are here to help, Monday to Friday from 7am to 11pm, and on Saturday and Sunday, 8am until 8pm.

More ways to get help

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