To add Netflix to your bill, simply complete the Netflix sign-up process on the Virgin Media TV box and select Virgin Media as your payment option.
Alternatively, you can sign up to Netflix on My Virgin Media.
To do this:
Your Netflix subscription fee will then be added to your other Virgin Media services on your monthly bill. Get help understanding your bill.
Usually, you’ll see the one subscription fee for Netflix on each Virgin Media bill. However, this might not always be the case.
When you sign up for Netflix, your subscription charges start from the day you join. If you signed up for Netflix somewhere in the middle of your bill cycle, then your subscription fee renewal date will come up on a different date to your Virgin Media bill.
If you did this, then you may get your Virgin Media bill before your next monthly Netflix subscription is up for renewal – in which case, you won’t receive a Netflix fee. If this happens, you may see Netflix subscription renewal fees for two months on your next bill, to make up the missed month.
Don’t worry, you’ll never be charged any extra for Netflix than you’d normally pay. You’ll find each Netflix subscription renewal date listed in your Virgin Media bills.
You’ll see the Netflix renewal fee charge in the On Demand section of your Virgin Media bill.
If you’ve registered for e-billing, you can see any Netflix renewal charges you’ve received since your last bill in the Interactive & On Demand section of My Virgin Media or on the My Virgin Media app
If you’d like to add Netflix to your Virgin Media bill, you’ll need to cancel your current Netflix subscription and wait until the subscription period ends.
When your existing Netflix subscription ends, you can go ahead and sign up to Netflix again – either on the Virgin TV box or in My Virgin Media Netflix will let you know if any subscription offers are available when you restart your subscription.
Need help subscribing to Netflix with Virgin Media. Check out How can I add Netflix to my Virgin Media bill? above.
You can cancel your Netflix subscription at any time. To make any changes or to cancel your Netflix subscription go to the Netflix website and follow the instructions.
Cancellation and membership are all dealt with under Netflix’s own terms and conditions. If you need more help with cancelling or changing your subscription, visit the Netflix Help Centre.
Remember, the Virgin Media bill that includes your final Netflix subscription renewal fee may be due for payment after the end of your Netflix subscription period. You can find the renewal fee dates and details on your bill.
You’ll be able to use Netflix until the end of the subscription period you’ve paid for on your final Virgin Media bill.
Once we’ve stopped billing you for your Netflix subscription, Netflix will let you know how you can update your account payment to pay Netflix directly.
If you’ve forgotten your Netflix sign in details, you can easily reset them.
To do this:
If you can’t remember the email address you used to sign up to Netflix, you can reset this too. How you do this depends on how you’re paying for Netflix. This is because Netflix uses your payment method to help confirm your identity.
It's easy to change your Netflix plan at any time. Simply sign in to your Netflix account at www.netflix.com/youraccount to manage your account, including your plan details.
For any queries about your Netflix subscription, please visit Netflix’s Help Centre.
Any changes to your Netflix subscription will be added to your Virgin Media bill and shown in the My Bills section of your My Virgin Media account.
Anyone in your household can use your Netflix account. People who are not in your household will need to sign up for their own account to watch. Please visit www.netflix.com/sharing for more information.
For information on how to set or update your Netflix Household, please visit https://help.netflix.com/node/128339. If customers don’t set a Netflix Household, Netflix will do this automatically; this can be updated by customers at any time.
Virgin Media billing and/or Netflix Bundles cannot be used to create an account with Profile Transfer. Please visit the Netflix Help Center for more information.
Extra Members cannot be added to Netflix accounts billed through Virgin Media. Please visit the Netflix Help Center for more information.
Subject to eligibility checks. Available to new or returning Netflix customers only who join Netflix after activation of Virgin Media cable services. You must be and remain at all times a Virgin Media cable customer to pay for Netflix through your Virgin Media bill. Virgin TV subscription and compatible Virgin TV box required to watch Netflix on your TV, or you may watch on a smart TV. Your use of the Netflix service is subject to Netflix Terms and Conditions. contract for your Netflix services remains with Netflix at all times.
To add your Netflix charges to your Virgin Media bill, you must sign up to Netflix through the Netflix app on your V6 or TiVo box. Not available on our older boxes. By choosing to add Netflix to your Virgin Media bill, you agree that Virgin Media (including through our agent Virgin Media Payments Ltd) is entitled to bill you for your monthly Netflix subscription charges, which you agree to pay in full and when they become due in accordance with the payment terms of your Virgin Media Cable services contract.
We reserve the right to notify Netflix that we refuse your Netflix charge at any time, including if you fail to pay us any sums due (or are otherwise in breach of your Virgin Media cable services contract), in which case you will be required to set up an alternative method with Netflix to prevent loss of their service. You will remain liable to pay Virgin Media for all charges already notified to Virgin Media by Netflix. If you want to remove Netflix from your Virgin Media bill, you can do this at any time by accessing your Netflix account and changing your payment method.
If you leave Virgin Media cable services, we’ll be unable to accept future Netflix charges on your account from your disconnection date. To prevent losing access to your Netflix services, you will need to set up an alternative payment method with Netflix at netflix.com/youraccount. Further legal stuff applies.