Having issues connecting your device to your WiFi?

Let’s see if we can get you back up and running.


Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


An image of of desktop, laptop and mobile device

What type of device are you wanting to connect?


e.g. iPhone, iPad


e.g. Samsung, Google Pixel


e.g. Desktop computer, Laptop

Apple Mac

e.g. Mac Book Pro, iMac

Games console

e.g. PlaySation 4, Xbox 360


Are you using a different operating system?

Visit devicesupport.virginmedia.com for more support.