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End of Contract Notification FAQs

When you joined or renewed with us, you will have agreed a fixed term contract for your current deal. The minimum term for this contract is now coming to an end.

As the minimum term for your contract has ended or is ending soon, we want you to have all the information you need to decide what to do next.

When you joined Virgin Media, you’ll have received details of your contract price, service details, discounts and duration. We’ll also send you an End of Contract letter or email 10-40 days before the minimum term of your contact comes to an end. This will also be available to view online from the date you receive your letter or email.

If you are a Virgin Media customer, you can download a copy of your End of Contract Notification by going to My Account in My Virgin Media. If you are a Virgin Mobile customer, you can log into Your Account to view yours.

If you do not do anything when your minimum term ends, your service will continue. You can also arrange a new contract with us or switch to a different provider at any time after your minimum term has ended. Virgin Media customers can go to My Account in My Virgin Media to see what new offers are available and Virgin Mobile customers can log into Your Account

Your monthly cost may change after your minimum term ends – please check your End of Contract Notification.

We’re never happy to see a customer go but if you do want to cancel, you just need to give us 30 days’ notice before the date you want to leave. You can find out more here.

We’re here to help. If you’re a Virgin Media customer just call 150 from your Virgin Media phone. Or if you’re a Virgin Mobile customer, call 789 from your mobile.

You will go onto a new contract with a new minimum term, which will replace your old one. We will send you another notification when this is coming to an end.

Your service will continue after your minimum term ends. You can stay as you are, arrange a new contract with us or switch to a different provider at any time by giving us 30 days’ notice.

We’re here to help. If you’re a Virgin Media customer just call 150 from your Virgin Media phone. Or if you’re a Virgin Mobile customer, call 789 from your mobile.

We want all of our customers to be aware of their contract terms so they can make the best decision about what to do next. Regulatory requirements also mean we have to inform customers that their contract is ending.

You can find out more about how to make a complaint here.

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