Price increase 2024

Keeping you up to date with our price changes in 2024

Nobody welcomes a price increase, and we get that. That’s why we’re getting in touch with our broadband, TV and home phone customers to explain why our prices are increasing.

If your current package isn’t right for you any more, why not sign in to your My Virgin Media account and take a look at your options?
Sign in to see your options

Price increase 2024: what’s changing?

From April 2024, price rises will happen at the same time every year, so you’ll know how much your bill is increasing by as soon as possible. This’ll be linked to the Retail Price Index (RPI) rate of inflation plus an additional 3.9%.

We’re only increasing the price of your main broadband, TV and/or home phone package. Any add-ons are not increasing in price.

Why are the prices changing?

Demand for faster broadband speeds and innovative TV services is greater than ever. So, it's vital that we continue to provide the fast and reliable connectivity you rely on. That's why we're investing at record levels - £5m every single week - to upgrade our networks. We know price changes are never welcome, but they enable us to maintain this investment and make sure we can continue to bring you the products and services that matter. Find out more about why our prices are increasing.

4 reasons to stay with Virgin Media

Broadband you can count on

Our network is 99.86% reliable – which means you can count on us to do all the things you love doing online.

Better protected

Built to keep internet nasties away from your home devices, Virgin Media Web Safe is included with our broadband packages for nothing extra.

Service and repairs at no extra cost

If your Virgin Media kit needs repairing, we’ll get you back up and running as quickly as possible.

Supercharging our journey to net zero

We’re on track to deliver our net zero carbon plan by the end of 2040 – 10 years ahead of the UK’s net zero goal. Find out more about how we’re planning to do this.

What are my options? 

You can make changes to your package online in your My Virgin Media account.

Accessibility and extra support


Our FAQs cover the most common questions, or take a look at our help and support pages to find out more about your options.

Web Safe Available to all new Virgin Fibre customers who signed up after 27th February 2014.

Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers who joined before this date.

Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

Reliability: 99.86% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2023–June 2023).

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, and If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at