How do I keep my devices up to date?

Good online security practice is essential in this day and age. Instances of online crime and fraud are unfortunately more commonplace now than ever before, so it’s never been more important to focus on your online security.

A vital part of helping you stay as safe as possible from becoming a victim to online fraud or cybercrime is keeping your devices and the software running on them up-to-date.

As more and more of what we do involves using a web browser, they are increasingly becoming the main way malicious third parties attempt to commit abusive acts such as installing malware on your device or stealing personal data.

Developers of web browsers often release updates to their software to guard against possible risks.–In order to take advantage of this it’s important that you regularly install any updates. Luckily, this isn’t a complicated process.
 

Note: This article is intended to provide advice and is provided as a courtesy. Virgin Media is not responsible for any issues encountered in the course of resolving the issue and is not able to provide any technical support for such problems.

As more and more of what we do involves using a web browser, they are increasingly becoming the main way malicious third parties attempt to commit abusive acts such as installing malware on your device or stealing personal data.

Developers of web browsers often release updates to their software to guard against possible risks.–In order to take advantage of this it’s important that you regularly install any updates. Luckily, this isn’t a complicated process.
 

Note: This article is intended to provide advice and is provided as a courtesy. Virgin Media is not responsible for any issues encountered in the course of resolving the issue and is not able to provide any technical support for such problems.

Microsoft Internet Explorer or Edge

For details on updating Microsoft’s Internet Explorer or Edge web browsers, open the Windows Update application from the programs menu. If an update is available it will be listed on-screen and an option to update it will be offered.

Google Chrome

For details on updating the Chrome web browser to the latest version, please follow this step-by-step guide from Google*.

Mozilla Firefox

For details on updating the Firefox web browser to the latest version, please follow this step-by-step guide from Mozilla.*

Safari

For details on updating the Safari web browser, please visit Apple’s support page.*

 

It is extremely important that you keep all your operating systems up-to-date so that you benefit from any vulnerabilities identified by the developer.  Failing to do so potentially exposes your devices to being controlled by unauthorised third parties and your personal information being compromised.

Windows

To update your operating system to the latest version, or to check if your system is already up-to-date, we recommend you follow the instructions on Microsoft’s support pages.*

If your computer is running Windows Vista, XP or older, we strongly recommend that you upgrade to a newer operating system as your version is no longer supported by Microsoft, which may make it vulnerable to security issues.

MacOS

To update your Mac to the latest version of its operating system, or to check if it’s already up-to-date, we recommend you follow the advice listed on Apple’s website.*

Linux

Updating your Linux operating system to the latest version varies depending on the distribution you are using. If you are using an Ubuntu, Debian or Linux Mint based distribution, the below Terminal commands should work providing you have ‘sudo’ access on the account you’re running the command on. *

sudo apt-get update

sudo apt-get dist-upgrade

sudo apt-get upgrade

If the above commands don’t apply for your Linux distribution, we recommend you refer to your distribution’s documentation, which should list advice on how you can update your system to the latest version.

Android

Methods for updating your Android phone or tablet vary depending on the make and model of your device. In most cases you can update to the latest versions of the operating system by going into the Settings menu for your device and finding an option to Update.

If you are unable to find an option in the settings, we recommend your refer to the manual for your device or visit the manufacturer’s website.

iOS (iPhone & iPad)

To update your iPhone or iPad to the latest version of its operating system, or to check if it’s already up-to-date, we recommend you follow the advice listed on Apple’s website.*

Embedded ‘Smart’ systems

These days, more and more devices are connected to the Internet, from Network Attached Storage (NAS) systems and streaming set-top boxes to coffee machines and light switches. All of these systems run operating systems that may be vulnerable to security issues if they are not kept up-to-date.

To find out how to update your in-home smart devices, please refer to the device’s manual or online help guide for instructions specific to your device.

Software applications may have vulnerabilities in their code that can be exploited by a third party in order to perform malicious attacks as well as compromising personal information. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version.

Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of your online security.

Further information

Further advice regarding security issues including what to do if you’ve been the victim of online fraud or cybercrime, please visit virginmedia.com/securityhub.

*Links to external sites are provided as a courtesy and virgin media is not responsible for the content of these sites or any issues encountered as a result of applying information from these sites. Virgin media are not able to provide any technical support for such problems.


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