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I need help managing my Mobile order

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint


Your Account - view your bills,
check your recent usage, and
manage all of your services such
as roaming and call bars.

Your Account
Mobile/Desktop only wrapper - from Medium breakpoint - to Large breakpoint
Your Account

Your Account - view your bills, check your recent usage, and manage all of your services such as roaming and call bars.

Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint
Your Account

Your Account - view your bills, check your recent usage, and manage all of your services such as roaming and call bars.

Managing your Mobile order is easy, just check out the sections below for more help.


How do I sign my Freestyle agreement?

All you need to go is head to our Freestyle FAQs page below, where we’ll walk you through how to sign your agreement.

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint


I need to cancel or return my order for replacement


While we’re sorry to see this, we’re on hand to guide you through cancelling your order or getting a replacement if the mobile you’ve received is faulty.

As our Customer Satisfaction Guarantee covers you for the first 14 days, you can return your mobile order for a full refund or replacement, and we’ll send you the pre-paid packaging to return it in.

To get started, text us for free on 07533 016 422 * where we can help get things cancelled or replaced. Our team are here to help Monday to Friday from 7am to 11pm, and on Saturday and Sunday, 8am ‘til 8pm.

*Free to text from a Virgin Mobile phone.

    

Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint


I need to cancel or return my order for replacement


While we’re sorry to see this, we’re on hand to guide you through cancelling your order or getting a replacement if the mobile you’ve received is faulty.

As our Customer Satisfaction Guarantee covers you for the first 14 days, you can return your mobile order for a full refund or replacement, and we’ll send you the pre-paid packaging to return it in.

 

 



To get started, text us for free on 07533 016 422 * where we can help get things cancelled or replaced. Our team are here to help Monday to Friday from 7am to 11pm, and on Saturday and Sunday, 8am ‘til 8pm.

*Free to text from a Virgin Mobile phone.

    

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in