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I need help managing my Mobile order 


Managing your Mobile order is easy, just check out the sections below for more help.


How do I sign my Freestyle agreement?

All you need to go is head to our Freestyle FAQs page below, where we’ll walk you through how to sign your agreement.

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint


I need to cancel or return my order for replacement


While we’re sorry to see this, we’re on hand to guide you through cancelling your order or getting a replacement if the mobile you’ve received is faulty.

As our Customer Satisfaction Guarantee covers you for the first 14 days, you can return your mobile order for a full refund or replacement, and we’ll send you the pre-paid packaging to return it in.

To get started, text us for free on 07533 016 422 * where we can help get things cancelled or replaced. Our team are here to help Monday to Friday from 7am to 11pm, and on Saturday and Sunday, 8am ‘til 8pm.

*Free to text from a Virgin Mobile phone.

    

Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint


I need to cancel or return my order for replacement


While we’re sorry to see this, we’re on hand to guide you through cancelling your order or getting a replacement if the mobile you’ve received is faulty.

As our Customer Satisfaction Guarantee covers you for the first 14 days, you can return your mobile order for a full refund or replacement, and we’ll send you the pre-paid packaging to return it in.

 

 



To get started, text us for free on 07533 016 422 * where we can help get things cancelled or replaced. Our team are here to help Monday to Friday from 7am to 11pm, and on Saturday and Sunday, 8am ‘til 8pm.

*Free to text from a Virgin Mobile phone.

    


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in