Virgin Mobile Contracts

Mobile contracts can be confusing. Thankfully, our help guides provide insight into our freestyle and classic contracts to help you manage your mobile payments.

Your Virgin Mobile account
You can manage your mobile account from the palm of your hands. Simply download the My Virgin Media app, or sign in below.

Understanding my Virgin Mobile Contract

Wanting to know more about Virgin Mobile contracts?

Your account is where you view your bills, check your recent usage, and manage all of your services such as roaming and call bars. Sign in to your mobile account

We now offer two types of mobile contracts to provide you with additional flexibility to choose the type of contract that works best for you.

Freestyle is the best route to our higher end devices. With Freestyle you have two contracts covered by two Direct Debits. The first contract is an interest free loan agreement of either 24, 36 or 48 months, providing the flexibility to spread your payments over a longer period if you choose. The second is a 30 day rolling contract covering your airtime (monthly minutes, texts and data).

However, we know that a loan agreement isn’t right for everyone, so our range of great value devices are available on Classic plans where you have a single 24 month contract and one simple monthly payment for your airtime.

Freestyle Contracts

If you’re worried about the monthly repayments on your Freestyle device credit agreement as a result of coronavirus (COVID-19), we’re here to help.

If you have a credit agreement with Virgin Media Mobile Finance, you may be able to apply for a payment holiday to help you through this difficult time.

Our Freestyle contracts are split into two parts. The first contract of 24, 36 or 48 months covers the loan for your device; the second 30 day rolling contract covers your airtime plan (monthly minutes, texts and data).

  • With a Freestyle contract, you have the freedom to upgrade to a new device early by paying off the remaining cost of your device loan. It’s perfect if you love always having the latest technology
  • Once you’ve paid off your loan in full, that’s it! You only have to pay for your monthly tariff so, if you’re happy with your current device, your bill will drop significantly

Classic Contracts

With our Classic plans, you’ll make one simple Direct Debit payment each month for your airtime, over 24 months. These contracts are available on our range of great value phones.

Our Classic contracts provide you with the flexibility to change your allowances up or down each month depending on what you need. They also give you superfast 4G as standard, Data Rollover and data-free messaging on WhatsApp, Facebook Messenger and Twitter.

What happens when I reach the end of my 24 month contract?
At the end of your minimum period we will reduce the price of your plan by moving you onto the nearest equivalent pay monthly SIM only plan, taking into account any discounts or offers agreed with you when you signed up to this agreement and any price adjustment that has occurred during in that time.

The new plan will be a 30 day rolling contract (which either of us can end for any reason by giving at least 30 days' notice) and detailed on your next monthly bill, and you can contact the team with any questions. We will continue to bill you for these charges in the same way until you or we cancel the agreement as permitted under clause J.

If you do not wish your contract to change in this way and to cancel the agreement at the end of the minimum period you need to provide us with notice at least 30 days' notice (before the end of your minimum period).

*Any increase to the price of your plan during the lifetime of your contract will continue post the end of your contract. If you migrate to another plan during your contract, your monthly price after the end of your contract will reflect your new airtime plan.

Understanding my O2 Contract on a Volt package

If you are either:

  1. A customer with both Virgin Media and O2 and you have Volt benefits
  2. A Virgin Media broadband customer with Volt benefits, as a result of living in the same household as an eligible O2 Pay Monthly plan customer
  3. An O2 Pay Monthly plan customer with Volt benefits, as a result of living in the same household as a Virgin Media broadband customer

Please head to Help and Support on the O2 site. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more.

You can also call 202 from your O2 phone or ring 0800 902 0217* from a landline.

*Call costs may vary.

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