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Ofcom Codes and Policies

Last updated: April 1, 2019

Struggling to find what you’re after? We’ve now made it as easy as pie for you to access all of our codes of practice, policies and related help articles. You can find what you need right here in one handy place!

Here are all of our current codes, policies and related information:


Ofcom’s Voluntary Code of Practice on Broadband Speeds   

Virgin Media’s Automatic Compensation Policy

Virgin Media’s Consumer Code of Practice

Virgin Media’s Consumer Complaints Code of Practice  

Virgin Media Guidance on Early Termination Charges 

Virgin Media’s Accessibility and Vulnerability Policy 

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