We’re improving the network in your area


We know how important it is for your home to have Ultrafast and reliable Virgin Media services.

So, to keep things ticking along nicely, we’re planning some important works to enhance and improve the way we deliver our Ultrafast Broadband, TV and phone services.

You may notice some disruption to your services during this time, but we’ll do our very best to ensure everything is completed as quickly as possible

We’d like to thank you in advance for your patience while we implement these necessary improvements.

Grab our Connect app now

During the outage, you can take advantage of our WiFi hotspots and our TV on demand services, so you can still get access to our services.

Can’t get connected?

If you have had a confirmation text advising that the planned works have been completed and your services still aren’t working, rebooting the kit often resolves the problem. Turn off the kit, wait for 60 seconds and then turn back on.

Need help connecting your device?

Follow our quick and easy step by step guide to get your device connected to your WiFi.