Keeping you up to speed

The legal stuff

Reliability: 99.93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022]

Priority: Priority is an O₂ service. Active O₂ customers and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or O2.co.uk/terms

Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers who joined before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

*Volt benefits: Volt benefits available if you (i) have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff, (ii) have or sign up to a Virgin Media broadband service and at least one eligible O2 Pay Monthly tariff is registered to your address, or (iii) have or sign up to an eligible O2 Pay Monthly tariff and there is a Virgin Media broadband service registered to your address. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place your order to become supercharged with Volt or another eligible resident applies to become supercharged with Volt); (2) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMs at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data); (3) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply; and (4) If you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order or activation by an existing eligible customer at your residential address (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at https://www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services, as applicable. Terms apply, https://www.virginmedia.com/legal and O2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at https://www.virginmedia.com/legal.

BT’s and Sky’s top average download speed of 900 Mbps: For verification see: https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf and https://www.sky.com/deals/broadband

Average time to repair total loss of service for broadband and landline faults: For verification see: https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf

General: Services, content, and features are variable and depend on your chosen subscriptions. You may lose any current discounts you have if you change your package. Information and prices are correct as at the date of publication.