Broadband you can count on
Our network is 99.93% reliable – which means you can count on us to do all the things you love doing online.
Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband.
Service and repairs at no extra cost
If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible.
Making a world of difference
To help the UK meet its net zero goal faster, we’re aiming to prevent 20 million tonnes of CO2 from entering the atmosphere by 2025.
Perks and prizes with Priority
Broadband customers can get access to Priority from O2 – so if you haven’t already, why not download the Priority app now? It gives you loads of benefits at no extra cost, including exclusive prize draws, ticket pre-sales for gigs and events, and regular rewards from brands like Greggs, Prezzo and Disney+. You can find more information on Priority here.
Ultimate connectivity, at home or on the go
Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Plus, you can roam in 75 destinations worldwide at no extra cost. You can find more information on Volt here.
How to cancel your Virgin Media contract
We hope you'll carry on enjoying your services with us. But if you decide not to, you can change or cancel your package through one of the options below.
Don't worry, we can help
The legal stuff
Reliability: 99.93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022]
Priority: Priority is an O₂ service. Active O₂ customers and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or O2.co.uk/terms
Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers who joined before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
*Volt benefits: Volt benefits available if you (i) have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff, (ii) have or sign up to a Virgin Media broadband service and at least one eligible O2 Pay Monthly tariff is registered to your address, or (iii) have or sign up to an eligible O2 Pay Monthly tariff and there is a Virgin Media broadband service registered to your address. Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at https://www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services, as applicable. Terms apply, https://www.virginmedia.com/legal and O2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at https://www.virginmedia.com/legal.
BT’s and Sky’s top average download speed of 900 Mbps: For verification see: https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf and https://www.sky.com/deals/broadband
Average time to repair total loss of service for broadband and landline faults: For verification see: https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf
General: Services, content, and features are variable and depend on your chosen subscriptions. You may lose any current discounts you have if you change your package. Information and prices are correct as at the date of publication.
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