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Before you get started

hub3 and home phone

Make sure you follow this step-by-step guide carefully to help you get set up in no time.

You should have everything you need to get set up in your QuickStart kit.

Did you know?

Our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.

Replacing one of our WiFi Hubs?

If you’re swapping out a Hub you’ve already got for a new one, you’ll need to make sure you disconnect the old one and return it to us.

  1. Switch the power off at the socket the old Hub’s plugged in to. Unplug the power cable and keep it with the old Hub.
  2. Next remove the white cable from the back of the old Hub. This can be a little tough so feel free to use the spanner we’ve given you in the QuickStart kit.
  3. Make sure you leave the white cable plugged in to the Virgin Media wall socket, as you’ll need it for the new Hub.
  4. Is there a return kit and a CollectPlus letter? Great – just follow the instructions. If not it means we don’t need the kit back, so please recycle it. Check out how to do that at recycle-more.

    

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Before you get started

    

hub3 and home phone

Make sure you follow this step-by-step guide carefully to help you get set up in no time.

You should have everything you need to get set up in your QuickStart kit.

Did you know?

Our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.

Replacing one of our WiFi Hubs?

If you’re swapping out a Hub you’ve already got for a new one, you’ll need to make sure you disconnect the old one and return it to us.

  1. Switch the power off at the socket the old Hub’s plugged in to. Unplug the power cable and keep it with the old Hub.
  2. Next remove the white cable from the back of the old Hub. This can be a little tough so feel free to use the spanner we’ve given you in the QuickStart kit.
  3. Make sure you leave the white cable plugged in to the Virgin Media wall socket, as you’ll need it for the new Hub.
  4. Is there a return kit and a CollectPlus letter? Great – just follow the instructions. If not it means we don’t need the kit back, so please recycle it. Check out how to do that at recycle-more.


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