Hub & phone setup
Plug into the wall socket
Now push the red label end of the white cable into the wall socket.
Then pop the power cable into a nearby plug socket, and turn it on.
If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.
Turn on and start up the Hub
It’s time to turn the Hub on! Pop the power cable into a nearby socket and switch it on. Make sure the Hub is switched on at the back.
As the Hub starts up, it'll need to connect to our Fibre network, which might take a while. So sit back and make a cuppa while it does its thing.
You'll know it's ready when the base light is steady and white.
It’s been more than 60 minutes and the lights are still flashing.
Try resetting your Hub at the back using a pen or paperclip.
You’ll find the WiFi name and password on the bottom of the Hub. Use these to connect your devices to the Hub’s WiFi.
Now you’re connected, you might want to download our Connect app to scan your home for WiFi blackspots and get the most out of your WiFi. Psst! Just so you know, you’ll need a Hub 3 to get the full range of the Connect app’s brilliant features. Plus it will work with Hub 4 and Hub 5 very soon.
Go to I have a home phone if it’s in your package.
Need help connecting your devices?
No worries, just head here for some expert advice to get you connected
Keeping you safe online
Virgin Media’s Web Safe products, Child Safe and Virus Safe, are now automatically switched on at no extra cost. You can manage your settings within My Virgin Media.