Setting up your Broadband and TV
Find the best spot for the WiFi Hub
Choose a place that’s within reach of your Virgin Media wall socket, and away from things like mirrors and fish tanks (yes, really!).
Setting up the Hub in the best position will mean that you’ll get a constant WiFi signal strength in your home.
Plug the cables into the Hub
Now let’s get the Hub ready by connecting the wires.
First, push the white cable with the blue label into the Hub, and then plug in either end of the yellow Ethernet cable.
After that, connect the Hub’s power cable with the blue label. Remember: don’t plug the power cable into a plug socket yet.
Plug the cables into the V6 box
Start by connecting the white cable with the white label into the V6 box.
Then grab the other end of the yellow Ethernet cable and pop that in, too.
Next take your TV’s HDMI cable and plug it in to the V6 box’s HDMI port.
After that, connect the power cable with the yellow label. And you know the drill – please don’t plug the power cable into a plug socket yet.
Plug into the Virgin Media wall socket
Push the white isolator cable with the black band into the slot in the splitter marked ‘Wall’.
Then take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall.
If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.
Turn on and start up the Hub
It’s the moment you’ve been waiting for – it’s time to turn the Hub on.
Pop the power cable into a nearby switched on plug socket.
As the Hub starts up it’ll need to install the latest software, so leave it to do its thing for about 30 minutes.
You’ll know when it’s finished as the base light will be steady and white.
It’s been more than 60 minutes and the lights are still flashing.
Try resetting your Hub at the back using a pen or paperclip.
Turn on and start up the V6 box
Now that the Hub is up and running, it’s time to turn the V6 box on.
Pop the power cable into a nearby plug socket and make sure the socket’s turned on.
The V6 box might take around 30 minutes to start up while it connects for the first time.
You’ll find the WiFi name and password on the bottom of the Hub. Use these to connect your devices to the Hub’s WiFi.
Now you’re connected, you might want to download our Connect app to scan your home for WiFi blackspots and get the most out of your WiFi.
Now that the Hub and V6 box are running, the last thing to do is set up your home phone service.
Have you been able to get everything set up?