Skip to main content
Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint


Let the Hub power up

As the Hub starts up, it’ll need some time to install the latest software to make sure you get the best connection. The lights should be flashing as it does this.

Hub3 lights

Leave it to do its thing for about 30 minutes. You’ll know when it’s finished as the base light will be steady and white.


I don’t have any lights?

Check that all the cables are plugged in firmly and that you’ve turned the power on at the wall plug socket.

What do the lights mean? >
 

It’s been more than 60 minutes and the lights are still flashing.

Try resetting your Hub at the back using a pen or paperclip.
 

I’ve tried these tips and it’s still not working

Help with setting up >

    

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


Let the Hub power up

Hub3 lights

As the Hub starts up, it’ll need some time to install the latest software to make sure you get the best connection. The lights should be flashing as it does this.

Leave it to do its thing for about 30 minutes. You’ll know when it’s finished as the base light will be steady and white.

    

I don’t have any lights?

Check that all the cables are plugged in firmly and that you’ve turned the power on at the wall plug socket.

What do the lights mean? >

It’s been more than 60 minutes and the lights are still flashing.

Try resetting your Hub at the back using a pen or paperclip.

I’ve tried these tips and it’s still not working

Help with setting up >

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in