Skip to main content
  • Help
  • Wall socket
Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint


Plug into the wall socket

Now push the red label end of the white cable into the wall socket.

socket cable

Then pop the power cable into a nearby plug socket, and turn it on.


Handy tip

If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.

    

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


Plug into the wall socket

socket cable

Now push the red label end of the white cable into the wall socket.

Then pop the power cable into a nearby plug socket, and turn it on.


Handy tip

If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.

    


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in