Setting up the Hub
Find the best spot for the WiFi Hub
The Hub's fan is underneath, so make sure you install it upright on a hard surface to keep it cool.
Then, choose a place that's within reach of your Virgin Media wall socket, and out in the open away from other cordless gadgets, mirrors and fish tanks (yes, really!).
Plug into the wall socket
Now push the red label end of the white cable into the wall socket.
Does your wall socket look different? Does your wall socket look different?
Your wall socket may have a plug attached to it. Make sure it’s plugged in and turned on at the wall.
In flats or apartments, your wall socket may look like this instead.
An extra tip
If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.
Turn on and start up the Hub
It’s time to turn the Hub on! Pop the power cable into a nearby socket and switch it on. Make sure the Hub is switched on at the back.
As the Hub starts up, it'll need to connect to our Fibre network, which might take a while. So sit back and make a cuppa while it does its thing.
You'll know it's ready when the light is steady and white.
It’s been more than 60 minutes and the lights are still flashing.
Try resetting your Hub at the back using a pen or paperclip.
Need help connecting your devices?
No worries, just head here for some expert advice to get you connected
Keeping you safe online
Virgin Media’s Web Safe products, Child Safe and Virus Safe, are now automatically switched on at no extra cost. You can manage your settings within My Virgin Media.