Skip to main content

Setting up the Hub

Hub 4

Does you Hub look like one of the two pictured here? If so, here’s our step-by-step guide to get it set up in no time.

Everything you need to get set up is in your QuickStart kit.

If you're replacing the Hub for a new one, you need to check out our replacing an existing Hub guide instead

Did you know?
Our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.


Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in