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Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Connect your home phone


Plug the phone cable we’ve supplied into the Hub, and then plug the other end of the cable into your home phone.

hub3

    

Have you managed to get set up?

    

Don’t worry, just remove the cable from the end that goes into the wall and plug it into the converter supplied. Then plug our cable in to the other end of the converter.

  • If there’s a power cut or network outage, you won’t be able to make or receive calls.
  • If you have accessibility needs, call us on 0345 454 1111 and we’ll send an engineer to provide an Emergency Backup device at no extra cost that allows 999 calls during outages.
  • Any devices connected to your phone, such as care, fire or burglar alarms will stop working if there’s a power or network outage.
  • Some connected devices might not be compatible with our fibre phone line – please check with the device manufacturer.
  • Devices connected to extension wiring and sockets will stop working after your phone service has been switched.
  • Please keep the Hub switched on 24/7, even overnight, or you won’t be able to make or receive calls.
Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint


Connect your home phone
 

hub3

Plug the phone cable we’ve supplied into the Hub, and then plug the other end of the cable into your home phone.

Have you managed to get set up?

    

Don’t worry, just remove the cable from the end that goes into the wall and plug it into the converter supplied. Then plug our cable in to the other end of the converter.

  • If there’s a power cut or network outage, you won’t be able to make or receive calls.
  • If you have accessibility needs, call us on 0345 454 1111 and we’ll send an engineer to provide an Emergency Backup device at no extra cost that allows 999 calls during outages.
  • Any devices connected to your phone, such as care, fire or burglar alarms will stop working if there’s a power or network outage.
  • Some connected devices might not be compatible with our fibre phone line – please check with the device manufacturer.
  • Devices connected to extension wiring and sockets will stop working after your phone service has been switched.
  • Please keep the Hub switched on 24/7, even overnight, or you won’t be able to make or receive calls.