Broadband, TV, and phone setup
Find the best spot for the WiFi Hub
Make sure to keep the Hub out in the open. Objects can block and slow WiFi. Signals from baby monitors, fish tanks and cordless phones can also interfere with WiFi signals. Aim for 1 metre of clearance.
Setting up the Hub in the best position will mean that you’ll get a constant WiFi signal strength in your home.
Keep the Hub upright on a hard surface, with its lights facing into the room. That way your Hub’s strongest WiFi signal goes outwards – not into the floor.
Plug the cables into the Hub
Now let’s get the Hub ready by connecting the wires.
First, push the white cable with the blue label into the Hub, and then plug in either end of the yellow Ethernet cable.
After that, connect the Hub’s power cable with the blue label. Remember: don’t plug the power cable into a plug socket yet.
Plug the cables in
First, connect one end of the ethernet cable to the back of your box.
Then, use the HDMI cable provided to connect your box to the TV.
Finally, connect the power supply for your box.
Take a note of the name of the HDMI port that you connected to. For example, HDMI 1.
Plug into the Virgin Media wall socket
Push the white isolator cable with the black band into the slot in the splitter marked ‘Wall’.
Then take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall.
My wall socket looks different My wall socket looks different
Some flats or apartments may have this style of socket rather than the one shown on the left.
If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box to remove it.
Turn on and start up the Hub
It’s time to turn the Hub on! Pop the power cable into a nearby socket and switch it on. Make sure the Hub is switched on at the back.
As the Hub starts up, it'll need to connect to our Fibre network, which might take a while. So sit back and make a cuppa while it does its thing.
You'll know it's ready when the base light is steady and white.
It’s been more than 60 minutes and the lights are still flashing.
Try resetting your Hub at the back using a pen or paperclip.
Turn on and start
Now that the Hub is up and running, it’s time to turn the box on.
Pop the power cable into a nearby plug socket and make sure the socket’s turned on.
It take around 30 minutes to start up while it connects for the first time.
If it's a Virgin TV 360, remember - you need to reply to the SMS that we sent to you with the word 'GO'. This will activate your services.
Turn your TV on and get connected
Turn on your TV, then using your own TV remote press the Input, AV or Source button. It may also be a button with this icon .
Select the correct HDMI input for your box.
When you see the Starting Up screen, you can pull the tab out of the remote.
Follow the instructions on screen to finish your set up.
Watch this video to learn how to install your Virgin TV 360 box
You’ll find the WiFi name and password on the bottom of the Hub. Use these to connect your devices to the Hub’s WiFi.
Now you’re connected, you might want to download our Connect app to scan your home for WiFi blackspots and get the most out of your WiFi.
Need help connecting your devices?
No worries, just head here for some expert advice to get you connected
Keeping you safe online
Virgin Media’s Web Safe products, Child Safe and Virus Safe, are now automatically switched on at no extra cost. You can manage your settings within My Virgin Media.