Help using Virgin TV boxes


Just got Virgin TV and not sure what everything on the box does? Whether you've got Virgin TV 360, Virgin TV V6 powered by TiVo, a TiVo box or Stream from Virgin Media, we’ve covered all the useful information you need to know.

Virgin TV 360 and Virgin TV V6 box

When it comes to getting to know the TV box simply check out our helping hands videos.

Virgin TV TiVo box

When it comes to getting to know the TV box simply check out our helping hands videos.

Stream by Virgin Media

The Stream box isn’t like our regular TV boxes, but more like a small device that connects to your telly through an HDMI cable.

In your Stream kit you’ll find everything you need to get the Stream box up and running.
This includes:

  1. The Stream box
  2. The Stream remote
  3. A power adaptor to plug into the Stream box and a power socket at the wall
  4. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV
  5. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the other into the WiFi Hub

How to watch live TV

Live TV is anything that’s being broadcast live on any channel, right now. You can watch live TV using your Virgin TV box, or you can download our clever Virgin TV Go app and watch live TV on any compatible device.

What do on-screen icons mean on the Virgin TV box?

Want to know what each of the icons on your Virgin TV V6, powered by TiVo or TiVo box mean. Check below and find out:

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    Background Tuner
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    Audio Tracks
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    AD
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    Subtitles
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    Catchup
  • undefined
    Series Folder
  • undefined
    Recordings Deleting Soon
  • undefined
    Recorded Suggestions
  • undefined
    Recording Ready To Play
  • undefined
    Recording Now
  • undefined
    Planned recordings Wishlist
  • undefined
    Planned Recording

Has this helped?