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How do I connect an Apple device to my Virgin Media broadband?

Lets get your device online! Follow the steps below to get up and running in no time!
 

From the home screen on you mobile tap Settings

Step 1 

From the home screen tap Settings

Tap Wi-Fi

Step 2

Tap WiFi 

Tap the Wi-Fi network you'd like to connect too

Step 3

Tap the WiFi network you'd like to connect to, your WiFi network name and password are shown on the bottom of your hub.

Enter the network password, then tap Join

Step 4

Enter the network password, then tap Join.

 

Has this solved your issue?



Select your Virgin Media Hub below for information on how to connect your Apple device to your WiFi network
 

  

   

Hub 3.0

If you’ve just got yourself a new iPhone, iPad or iPod Touch and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Hub 3.0, watch our handy video, or follow the step by step instructions below.

Follow the step by step instructions below to connect to your Hub 3.0:

1. Locate the WiFi details for your Hub 3.0, you can find these on the pull out tab, which can be found on the side of the Hub 3.0:

The details are also printed on the bottom of the Hub 3.0.

2. From your iPad or iPhone’s home screen tap Settings

3. Select WiFi from the list of options

4. Make sure the Wifi slider is set to On

5. Find the SSID in the Choose a Network list. There is one SSID for both 2.4GHz and 5GHz networks. Your device will connect to the best network available

6. Tap the selected SSID to connect

7. On the Enter Password screen, enter your Hub 3.0’s Passphrase / WiFi Password and tap the Join button

 

That’s it! You’re ready to use your Hub 3.0's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

   

Super Hub 2ac

If you’ve just got yourself a new iPhone, iPad or iPod Touch and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2ac, watch our handy video, or follow the step by step instructions below.

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub 2ac, the easiest place to find these is on the sticker on the bottom on your device, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. From your iPad or iPhone’s home screen tap Settings

4. Select WiFi from the list of options

5. Make sure the Wifi slider is set to On

6. Find the SSID in the Choose a Network list. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

7. Tap the selected SSID to connect

8. On the Enter Password screen, enter your Super Hub’s Passphrase / WiFi Password and tap the Join button

 

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

   

Super Hub 2

If you’ve just got yourself a new iPhone, iPad or iPod Touch and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2, watch our handy video, or follow the step by step instructions below.

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub 2, the easiest place to find these is on the sticker on the bottom on your device, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. From your iPad or iPhone’s home screen tap Settings

4. Select WiFi from the list of options

5. Make sure the Wifi slider is set to On

6. Find the SSID in the Choose a Network list. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

7. Tap the selected SSID to connect

8. On the Enter Password screen, enter your Super Hub’s Passphrase / WiFi Password and tap the Join button

 

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

   

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Super Hub

If you’ve just got yourself a new iPhone, iPad or iPod Touch and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub, watch our handy video, or follow the step by step instructions below.

Follow the step by step instructions below to connect to your Super Hub:

1. Locate the WiFi details for your Super Hub, the easiest place to find these is on the sticker on the back on your device, which looks like this:

2. Make a note of the Passphrase from the label

3. From your iPad or iPhone’s home screen tap Settings

4. Select WiFi from the list of options

5. Make sure the Wifi slider is set to On

6. Find your SSID in the Choose a Network list and tap it to connect

7. On the Enter Password screen, enter your Super Hub’s Passphrase and tap the Join button

 

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

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