How do I connect my Apple Mac to Virgin Media broadband?

If you’ve got an Apple computer and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

Select your Virgin Media Hub below for information on how to connect your Apple Mac to your WiFi network.

  

   

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Hub 3.0

To get connected to your Hub 3.0, watch our handy video, or follow the step by step instructions below.

These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

Follow the step by step instructions below to connect to your Hub 3.0:

1. Locate the WiFi details for your Hub 3.0, you can find these on the pull out tab, which can be found on the side of the Hub 3.0:

The details are also printed on the bottom of the Hub 3.0.

2. Click the AirPort WiFi icon in the top-right of the screen, near the clock. If you do not see this icon, you will need to connect to your WiFi router via Apple > System Preferences > Network > AirPort or, on older Macs, via Applications > Internet Connect:

3. You’ll see a list of all available WiFi networks

4. Locate your Hub 3.0’s SSID / WiFi Network name and then click Connect. There is one SSID for both 2.4GHz and 5GHz networks. Your computer will connect to the best network available

5. Enter the Passphrase / WiFi Password. To see the Passphrase on the screen as you type it, tick the box labelled Show password

6. Click OK

That’s it! You’re ready to use your Hub 3.0’s WiFi Internet connection.

If you’re having trouble connecting to your Hub 3.0’s WiFi network, check Troubleshooting your Virgin Media Hub

   

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Super Hub 2ac

To get connected to your Super Hub 2ac, watch our handy video, or follow the step by step instructions below.

These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub 2ac, which will look like this:

2. Make a note of the Passphrase from the label

3. Click the AirPort WiFi icon in the top-right of the screen, near the clock. If you do not see this icon, you will need to connect to your WiFi router via Apple > System Preferences > Network > AirPort or, on older Macs, via Applications > Internet Connect:

4. You’ll see a list of all available WiFi networks

5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

6. Enter the Passphrase / WiFi Password. To see the Passphrase on the screen as you type it, tick the box labelled Show password

7. Click OK

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

   

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Super Hub 2

To get connected to your Super Hub 2, watch our handy video, or follow the step by step instructions below.

These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

Follow the step by step instructions below to connect to your Super Hub 2:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase from the label

3. Click the AirPort WiFi icon in the top-right of the screen, near the clock. If you do not see this icon, you will need to connect to your WiFi router via Apple > System Preferences > Network > AirPort or, on older Macs, via Applications > Internet Connect:

4. You’ll see a list of all available WiFi networks

5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network.

6. Enter the Passphrase / WiFi Password. To see the Passphrase on the screen as you type it, tick the box labelled Show password

7. Click OK

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub

   

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Super Hub

To get connected to your Super Hub, watch our handy video, or follow the step by step instructions below.

These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installations instructions

Follow the step by step instructions below to connect to your Super Hub:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the back on your Super Hub, which looks like this:

2. Make a note of the Passphrase from the label

3. Click the AirPort WiFi icon in the top-right of the screen, near the clock. If you do not see this icon, you will need to connect to your WiFi router via Apple > System Preferences > Network > AirPort or, on older Macs, via Applications > Internet Connect:

4. You’ll see a list of all available WiFi networks

5. Locate your Super Hub’s SSID and click it to continue

6. Enter the Passphrase. To see the Passphrase on the screen as you type it, tick the box labelled Show password

7. Click OK

That’s it! You’re ready to use your Super Hub’s WiFi Internet connection.

If you’re having trouble connecting to your Super Hub’s WiFi network, check Troubleshooting your Virgin Media Hub


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