How do I connect my Windows device to my Virgin Media broadband?

Select your Virgin Media Hub below to find out how to connect a Windows device to your WiFi network.

  

   

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Hub 3.0

Choose your version of Windows below to find out how to connect your device to your Hub 3.0 WiFi network.

If you’ve got a computer running Windows 10 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Hub 3.0, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Hub 3.0:

1. Locate the WiFi details for your Hub 3.0, you can find these on the pull out tab, which can be found on the side of the Hub 3.0:

The details are also printed on the bottom of the Hub 3.0.

2. Click the WiFi icon in the system tray. The icon looks like this:

3. Windows will now show you all available WiFi networks


4. Locate your Hub 3.0's SSID / WiFi Network name and then click Connect. There is one SSID for both 2.4GHz and 5GHz networks. Your computer will connect to the best network available

5. Enter the Passphrase / WiFi Password

6. Click Next

7. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Hub 3.0's WiFi Internet connection.

If you’re having trouble connecting to your Hub 3.0s WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 8 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Hub 3.0, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Hub 3.0:

1. Locate the WiFi details for your Hub 3.0, you can find these on the pull out tab, which can be found on the side of the Hub 3.0:

The details are also printed on the bottom of the Hub 3.0.

2. Move your cursor to the top-right or bottom-right corner of the Start screen. A sidebar with five icons will open

3. Click the Settings icon at the bottom of the side-bar

4. Click the WiFi icon in the settings panel

5. Windows will now show you all available WiFi networks

6. Locate your Hub 3.0's SSID / WiFi Network name and then click Connect. There is one SSID for both 2.4GHz and 5GHz networks. Your computer will connect to the best network available

7. Enter the Passphrase / WiFi Password

8. Click Next

9. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Hub 3.0's WiFi Internet connection.

If you’re having trouble connecting to your Hub 3.0s WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Hub 3.0, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Hub 3.0:

1. Locate the WiFi details for your Hub 3.0, you can find these on the pull out tab, which can be found on the side of the Hub 3.0:

The details are also printed on the bottom of the Hub 3.0.

2. Click the WiFi icon in the system tray. The icon looks like this:

3. Windows will now show you all available WiFi networks

4. Locate your Hub 3.0's SSID / WiFi Network name and then click Connect. There is one SSID for both 2.4GHz and 5GHz networks. Your computer will connect to the best network available

5. Enter the Passphrase / WiFi Password

6. Click OK

7. When prompted, choose to save the network settings and choose Home as the type of connection

That’s it! You’re ready to use your Hub 3.0's WiFi Internet connection.

If you’re having trouble connecting to your Hub 3.0s WiFi network, check Troubleshooting your Virgin Media Hub

  

   

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Super Hub 2ac

Choose your version of Windows below to find out how to connect your device to your Super Hub 2ac WiFi network.

If you’ve got a computer running Windows 10 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2ac, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks


5. Locate your Super Hub 2ac's SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

6. Enter the Passphrase / WiFi Password

7. Click Next

8. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 8 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2ac, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Move your cursor to the top-right or bottom-right corner of the Start screen. A sidebar with five icons will open

4. Click the Settings icon at the bottom of the side-bar

5. Click the WiFi icon in the settings panel

6. Windows will now show you all available WiFi networks

7. Locate your Super Hub 2ac's SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

8. Enter the Passphrase / WiFi Password

9. Click Next

10. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2ac, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2ac:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks

5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

6. Enter the Passphrase / WiFi Password

7. Click OK

8. When prompted, choose to save the network settings and choose Home as the type of connection

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

   

   

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Super Hub 2

Choose your version of Windows below to find out how to connect your device to your Super Hub 2 WiFi network.

If you’ve got a computer running Windows 10 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks


5. Locate your Super Hub 2's SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

6. Enter the Passphrase / WiFi Password

7. Click Next

8. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 8 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Move your cursor to the top-right or bottom-right corner of the Start screen. A sidebar with five icons will open

4. Click the Settings icon at the bottom of the side-bar

5. Click the WiFi icon in the settings panel

6. Windows will now show you all available WiFi networks

7. Locate your Super Hub 2's SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

8. Enter the Passphrase / WiFi Password

9. Click Next

10. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub 2, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub 2:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker on the bottom on your Super Hub, which will look like this:

2. Make a note of the Passphrase / WiFi Password from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks

5. Locate your Super Hub’s SSID / WiFi Network name and then click Connect. If you can see both SSIDs for 2.4GHz and 5GHz, we recommend connecting to the 5GHz network

6. Enter the Passphrase / WiFi Password

7. Click OK

8. When prompted, choose to save the network settings and choose Home as the type of connection

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

   

   

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Super Hub

Choose your version of Windows below to find out how to connect your device to your Super Hub WiFi network.

If you’ve got a computer running Windows 10 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker at the back on your Super Hub, which looks like this:

2. Make a note of the Passphrase from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks


5. Locate your Super Hub's SSID / WiFi Network name and then click Connect

6. Enter the Passphrase / WiFi Password

7. Click Next

8. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 8 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker at the back on your Super Hub, which looks like this:

2. Make a note of the Passphrase from the label

3. Move your cursor to the top-right or bottom-right corner of the Start screen. A sidebar with five icons will open

4. Click the Settings icon at the bottom of the side-bar

5. Click the WiFi icon in the settings panel

6. Windows will now show you all available WiFi networks

7. Locate your Super Hub's SSID / WiFi Network name and then click Connect

8. Enter the Passphrase / WiFi Password

9. Click Next

10. When your network security key is accepted, you’ll see ‘Connected’ next to the name of the network you selected

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub

If you’ve got a computer running Windows 7 and want to connect it your home broadband connection, then don’t worry, we’ll get you up and running in no time.

To get connected to your Super Hub, watch our handy video, or follow the step by step instructions below.


These instructions assume that you have a WiFi adapter built in to your computer or laptop. If you use an external WiFi adapter, please make sure it’s connected and you’ve followed the appropriate installation instructions.

Follow the step by step instructions below to connect to your Super Hub:

1. Locate the WiFi details for your Super Hub, you can find these on the sticker at the back on your Super Hub, which looks like this:

2. Make a note of the Passphrase from the label

3. Click the WiFi icon in the system tray. The icon looks like this:

4. Windows will now show you all available WiFi networks

5. Locate your Super Hub’s SSID and then click Connect

6. Enter the Passphrase

7. Click OK

8. When prompted, choose to save the network settings and choose Home as the type of connection

That’s it! You’re ready to use your Super Hub's WiFi Internet connection.

If you’re having trouble connecting to your Super Hub's WiFi network, check Troubleshooting your Virgin Media Hub


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