How can I see my Virgin Media contract?

Last updated: June 7, 2018

When you join Virgin Media for Broadband, TV and Phone services you'll have two main options for your contract; fixed term, or 30 day rolling contracts.

Our standard offers are available with a fixed term contract of 9, 12, 18 or 24 months, depending on the bundle or offer you've chosen. If you’re settled where you are and you don’t plan to move home, this type of contract may work best for you.

If you leave us before your minimum fixed term ends you’ll need to give us 30 days’ notice and you’ll be charged an Early Disconnection Fee for the remaining period of the agreed term.

Our flexible 30 day rolling contracts mean you’re not tied in to any particular bundle for a fixed term. We'll just ask you to pay a one off flexi fee, then you'll pay for your services monthly and if you need to cancel at any time, you just need to give us 30 days’ notice.

30 day rolling contracts are perfect if you’re renting or want to try our services before committing to a fixed term contract.

During your contract period, you can add new services or upgrade your package at any time by visiting My Offers in your My Virgin Media account. Simply:

  1. Register or sign in to My Virgin Media at virginmedia.com/myvirginmedia
  2. Select My Upgrades & Offers

If you're on a 30 day rolling contract term, you can choose to change to our standard offers that have a fixed term contract.

When you join Virgin Media or take out a new contract, we’ll send you your contract information to check and sign. In your contract you'll see details of your chosen Broadband, TV and Phone services, your bundle price, TV Personal Picks, Phone add-ons, and any short term discounts you have and when they end.

If you’ve provided us with an email address when you joined, we’ll send an email to you with a link to your view and sign your contract. Otherwise we’ll send you a paper copy to your home address, which you’ll need to sign and return to us in the post.

If you’ve joined or taken out a new contract after April 2016, you can also find a copy of your most recent contract in My Virgin Media. To see your contract:

  1. Register or sign in at virginmedia.com/myvirginmedia
  2. Select My Bills
  3. Select View Contract

If you’ve not yet signed your contract, but you no longer have the email we sent, you can resend the contract email to your contact email address. If you’ve signed your contract you can download a PDF copy of your contract to keep.

If you're on a fixed term contract and within your mininum period then if disconnect or remove some or all your services, you'll pay an Early Disconnection Fee. See Fees for ending your Broadband, TV and Phone contract early for more details.

If you’ve taken a 30 day rolling contract, or you end your services after completing a fixed term contract minimum period, you’re not subject to an Early Disconnection Fee for any disconnection of a service. You’ll pay as normal to the end of your 30 day notice period.

Of course we understand that circumstances can change, if you would like to talk to us about your package call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone and select option 4. Lines open 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

If you’re moving home and would like to take your services with you to your new address, just check out Moving Broadband, TV and Phone to a new home.

Unfortunately, sometimes we're unable to provide services at your new address. This means we'll close your account at your current address when you move.

If you're on a fixed term contract and move within your mininum period to a new address where we're unable to provide services, then you'll pay an Early Disconnection Fee when your existing account closes. See Fees for ending your Broadband, TV and Phone contract early for more details.

If you’ve taken a 30 day rolling contract, or you've completed a fixed term contract minimum period, you’re not subject to an Early Disconnection Fee. If we're unable to provide services at your new address, we'll close your existing account and you'll continue to pay your normal monthly charges to end of your 30 days notice period.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 


Need more help


    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media

   


    Contact us

  • Get in touch with our friendly team
  • Waiting times may vary
  • Free from Virgin Media phones or mobile