Skip to main content
  • Help
  • Do I need a Booster?

Do I need a Booster?

If you need WiFi connectivity to your devices in rooms where your existing home WiFi network won’t reach, download the Virgin Media Connect app so you can:

Connect App
  • Test your WiFi performance - The Connect app lets you scan your home to check your WiFi signal from room to room
  • Scan for blackspots and order a Booster – If the scan finds a WiFi blackspot, use the app to order a Booster
  • Take control of your WiFi - Pause WiFi to certain devices, tackle connection problems and even and reboot the Hub from the comfort of your sofa

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in