Why is my Virgin Media email account locked?

Last updated: January 12, 2017

If there is abnormal usage detected from your email account, it will be temporarily locked. This is usually because of actions that affect large amounts of mail in a short time: receiving, deleting, or POP downloads of many messages. Lockouts are often the result of downloading the entire contents of your Virgin Media Mail account to a mail client, or can be caused by unsupported third-party software accessing your account.

We'll restore access to your account within 24 hours.


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