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Are Virgin Media stores open?

Our retail stores are now permanently closed, but don’t worry – we’re still supporting customers 24 hours, 7 days a week at

There’s loads you can do online, and it’s often much quicker. From browsing our incredible mobile handset and SIM Only deals, to choosing a broadband, TV and phone package that suits your needs. 

Plus, if you’re already an existing customer, there are a number of ways you can manage your services online and get the help you need.

Check out where to find online support at the bottom of this page.

Virgin Media store logo

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in