Skip to main content
  • Help
  • Return or recycle your kit

Return or recycle your kit

At Virgin Media we do our best to repair and reuse as much kit as we can. Unfortunately, not all our kit can be reused as it is and needs to be recycled. Recycling and reusing our kit will help reduce the amount of waste going to landfill and benefit the environment.

Got a Super Hub 2AC? At the moment we’re reusing these, so please send them back to us. Just hit ‘returning kit’ below to find out how.

Got any of the below kit?

If so please return the kit to us, otherwise hit ‘recycling old kit’ below.

 

Virgin TV V6 box

Hub 3 and 4

WiFi Boosters and WiFi Pods

 

What would you like help with? 

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in