How do I set up and secure a Netgear Powerline network?

Last updated: July 17, 2017

Click your Powerline kit below for information on how to set up and secure your Powerline network.



   

Powerline 1000 PL1000

You will see that your Powerline adapters look a lot like ordinary plugs, the obvious difference being the lights on the back that tell you what the adapter is doing. The lights indicate Power Pick a Plug  , Ethernet .

There are also buttons for setting up security and resetting the adapters, we will come to these later.

How to set up Ethernet Powerline

Setting up a wired Powerline network is simple. Follow the steps below and you'll have your extended network set up in no time.

  1. Plug one of your Powerline adapters into a wall socket near your Virgin Media Hub, then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug a second adapter into another wall socket in the same room, turn it on and connect it with an Ethernet cable to your device, which could be a computer, laptop or a games console, for example
  4. Wait for the new Powerline adapter to be recognised by the network, which will be shown when the Power, Ethernet and Pick a Plug lights come on. This can take up to a minute
  5. We recommend that you secure your Powerline network. Press the Security button on one your Powerline adapters and hold for two seconds. The Power  light will flash when you release the button
  6. Press the Security button on the other Powerline adapter and hold for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  7. Congratulations, you should now be online! Why not give it a test by opening a web page on your newly connected device?
  8. Your Powerline adapters keep their settings even when unplugged, so you can now move the second adapter to another room and connect your device

The Pick a plug lights on your adapters are there to help you, so remember to check them. Green is great but if they're red or orange you may want to try a different socket! Green is for speeds above 80Mbps, amber for between 50 and 80Mbps, and red, less than 50Mbps.

If you want to add more Powerline adapters just repeat the steps you took when setting up your second adapter for each new one.

Troubleshooting Powerline

Having problems with Powerline? Not to worry as simple steps can make sure you always get the most out of your Powerline kit.

Try turning off the power at your sockets, then unplug your adapters, plug them back in and power up again. The Pick A Plug light on each adapter (next to a symbol of a house with a plug inside) tells you what speed is possible with your set-up, so remember to check. The Pick A Plug light is colour coded like traffic lights, showing green when your data is moving well, amber when not so well, and red when it’s slow.

Remember to check that your Powerline adapters are plugged directly into wall sockets, not extension leads, surge protectors or any other devices.

  • Check that all your Powerline units are plugged directly into wall sockets and away from devices that use a lot of energy like tumble dryers and dishwashers
  • Chargers for mobile phones and other devices chargers can also cause problems. Try using them in a different socket away from the Powerline adaptor where possible
  • Try not to be using lots of these devices in your home when you really need that speed
  • If the lights on your adapter are Amber or Red try a different wall socket. We found some sockets work better than others, so try different ones in the same room until you find one you’re happy with
  • If you’re having problems connecting a device wirelessly to Powerline you could try moving to a different room and connecting the device from there
  • You can run accurate speed tests to see if slowness is caused by old wiring or the distance between your Powerline adapters

If these steps don’t work, and you think there is no problem with your Powerline set-up or your wiring you could try asking our community for help at virginmedia.com/community

Your security settings might not be set up correctly.

  1. Plug the new adapter into a wall socket in the same room as a working Powerline adapter. Wait until installation is complete and the Pick A Plug light (shown by the symbol of a house containing a plug) is lit. Press the Security button on the working adapter for two seconds. The Power light will flash when you release the button
  2. Press the Security button on the new Powerline adapter for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  3. If that doesn't work, try restoring your new adapter to its factory settings and repeat the above steps. There is a Factory Reset button on the side or bottom of the adapter that does this

It’s always worth checking that you have the latest firmware installed on your Powerline adapters. This can be checked using the Utility software. To access the utility software;

  1. On a device that is currently connected to the Powerline network, go to the site www.mywifiext.net
  2. When prompted, enter the username and password. The default username is admin and the default password is password
  3. Click on Firmware upgrade from the menu on the left
  4. Click the Check button and the utility will check for any available new firmware
  5. If there is a new firmware available, follow the steps to update your Powerline adapters

NOTE: You currently cannot access the Powerline utility pages using an Android device.


 

Powerline 1000 + WiFi PLW1000

You will see that your Powerline adapters look a lot like ordinary plugs, the obvious difference being the lights on the back that tell you what the adapter is doing. The lights indicate Power Pick a Plug  , Ethernet . On the Wireless adapter, there is also a Wireless light 

There are also buttons for setting up security and resetting the adapters, we will come to these later.

Check our 'How to' video on to set up your Powerline network

  1. Plug the wired Powerline adapter into a wall socket near your Virgin Media Hub. This will be adapter without the aerials. Then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug your wireless Powerline adapter into another wall socket in the same room and check the Power light on the adapter is green
  4. We recommend that you secure your Powerline network. Press the Security button on one your Powerline adapters and hold for two seconds. The Power light will flash when you release the button
  5. Press the Security button on the other Powerline adapter and hold for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  6. Your Powerline adapters are now paired
  7. Now for the step to make your wireless secure: press and hold the WPS button on the wireless Powerline adapter for 10 seconds. The wireless light will start to flash. Then, on your Virgin Media Hub, press the WPS button for 2 seconds. On the Super Hub this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS and on the Hub 3.0 it says Pair WPS. Once complete, the wireless light will stop flashing
  8. Your Powerline wireless network name (SSID) will now be the same as you Virgin Media Hub's SSID but will end with -2G_EXT and/or -5G_EXT. The password will be the same as your Virgin Media Hub's wireless password / passphrase
  9. You can now move the wireless Powerline adapter to the room where you want to connect your wireless devices
  10. You can connect your devices to the Powerline wireless network
Customising Wireless Powerline Settings

If you want to, you change the Wireless settings of you Powerline network. On a device that is currently connected to the Powerline network:

  1. Go to the site www.mywifiext.net
  2. When prompted, enter the username and password. The default username is admin and the default password is password
  3. Click Setup from the menu on the left and then Wireless settings
  4. In wireless settings, you can change the wireless network name and wireless password
  5. When you've changed your settings, click Apply at the top

Any devices that were connected to the wireless network will need to be reconnected to your new wireless network name and password.

Note: you currently cannot access the Powerline utility pages using an Android device.

How to set up Ethernet Powerline

Setting up a wired Powerline network is simple. Follow the steps below and you'll have your extended network set up in no time.

  1. Plug one of your Powerline adapters into a wall socket near your Virgin Media Hub, then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug a second adapter into another wall socket in the same room, turn it on and connect it with an Ethernet cable to your device, which could be a computer, laptop or a games console, for example
  4. Wait for the new Powerline adapter to be recognised by the network, which will be shown when the Power, Ethernet and Pick a Plug lights come on. This can take up to a minute
  5. We recommend that you secure your Powerline network. Press the Security button on one your Powerline adapters and hold for two seconds. The Power light will flash when you release the button
  6. Press the Security button on the other Powerline adapter and hold for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  7. Congratulations, you should now be online! Why not give it a test by opening a web page on your newly connected device?
  8. Your Powerline adapters keep their settings even when unplugged, so you can now move the second adapter to another room and connect your device

The Pick a plug lights on your adapters are there to help you, so remember to check them. Green is great but if they're red or orange you may want to try a different socket! Green is for speeds above 80Mbps, amber for between 50 and 80Mbps, and red, less than 50Mbps.

If you want to add more Powerline adapters just repeat the steps you took when setting up your second adapter for each new one.

Troubleshooting Powerline

Having problems with Powerline? Not to worry as simple steps can make sure you always get the most out of your Powerline kit.

Try turning off the power at your sockets, then unplug your adapters, plug them back in and power up again. The Pick A Plug light on each adapter (next to a symbol of a house with a plug inside) tells you what speed is possible with your set-up, so remember to check. The Pick A Plug light is colour coded like traffic lights, showing green when your data is moving well, amber when not so well, and red when it’s slow.

Remember to check that your Powerline adapters are plugged directly into wall sockets, not extension leads, surge protectors or any other devices.

  • Check that all your Powerline units are plugged directly into wall sockets and away from devices that use a lot of energy like tumble dryers and dishwashers
  • Chargers for mobile phones and other devices chargers can also cause problems. Try using them in a different socket away from the Powerline adaptor where possible
  • Try not to be using lots of these devices in your home when you really need that speed
  • If the lights on your adapter are Amber or Red try a different wall socket. We found some sockets work better than others, so try different ones in the same room until you find one you’re happy with
  • If you’re having problems connecting a device wirelessly to Powerline you could try moving to a different room and connecting the device from there
  • You can run accurate speed tests to see if slowness is caused by old wiring or the distance between your Powerline adapters

If these steps don’t work, and you think there is no problem with your Powerline set-up or your wiring you could try asking our community for help at virginmedia.com/community

If you’ve added a WiFi Powerline adapter to your network, you’ll have wireless signals coming from at least two places in your home.

  • Your devices may drop the connection when you move between the two, so it’s best to stay in one place when you don’t want to be interrupted, when streaming music or video, for example
  • You might find that your device stays connected to a weaker signal even when a stronger one is available. To help it find the stronger signal, try switching the WiFi on your device off and then on again

Your security settings might not be set up correctly.

  1. Plug the new adapter into a wall socket in the same room as a working Powerline adapter. Wait until installation is complete and the Pick A Plug light (shown by the symbol of a house containing a plug) is lit. Press the Security button on the working adapter for two seconds. The Power light will flash when you release the button
  2. Press the Security button on the new Powerline adapter for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  3. If that doesn't work, try restoring your new adapter to its factory settings and repeat the above steps. There is a Factory Reset button on the side or bottom of the adapter that does this

It’s always worth checking that you have the latest firmware installed on your Powerline adapters. This can be checked using the Utility software. To access the utility software;

  1. On a device that is currently connected to the Powerline network, go to the site www.mywifiext.net
  2. When prompted, enter the username and password. The default username is admin and the default password is password
  3. Click on Firmware upgrade from the menu on the left
  4. Click the Check button and the utility will check for any available new firmware
  5. If there is a new firmware available, follow the steps to update your Powerline adapters

NOTE: You currently cannot access the Powerline utility pages using an Android device.

Trouble synchronising your powerline Wi-Fi network with your Virgin Media Hub’s WiFi network?

We have some simple steps to help you do this.

  • Follow the Quick Start guide to set both units up so they are connected to your Virgin Media Hub and communicating with each other
  • Press and hold the WPS button on the adapter for about ten seconds and release it
  • The Wireless LED starts to blink
  • Then go straight to your Virgin Media Hub and press the WPS button on the Virgin Media Hub for a couple of seconds. On the Super Hub this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS and on the Hub 3.0 it says Pair WPS
  • When the Wireless LED stops blinking the synchronisation is finalised
  • Your Wireless Manager on your wireless device should now show your Virgin Media Hub’s SSID as normal when within range of your Hub, and two new SSIDs marked (your Hub’s SSID)_2GEXT and (your Hub’s SSID)_5GEXT when within range of your Wi-Fi Powerline
  • You can connect to these new SSIDs using your Virgin Media Hub’s Wi-Fi password

   

Powerline 1200 PLP1200

You will see that your Powerline adapters look a lot like ordinary plugs, the obvious difference being the lights on the back that tell you what the adapter is doing. The lights indicate Power Pick a Plug  , Ethernet .

There are also buttons for setting up security and resetting the adapters, we will come to these later.

The Powerline 1200 are "pass-through" which means they allow you to plug in other devices so you don’t use up a plug socket with the adapter – great if you have limited plug sockets.

How to set up Ethernet Powerline

Setting up a wired Powerline network is simple. Follow the steps below and you'll have your extended network set up in no time.

  1. Plug one of your Powerline adapters into a wall socket near your Virgin Media Hub, then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug a second adapter into another wall socket in the same room, turn it on and connect it with an Ethernet cable to your device, which could be a computer, laptop or a games console, for example
  4. Wait for the new Powerline adapter to be recognised by the network, which will be shown when the Power, Ethernet and Pick a Plug lights come on. This can take up to a minute
  5. We recommend that you secure your Powerline network. Press the Security button on one your Powerline adapters and hold for two seconds. The Power  light will flash when you release the button
  6. Press the Security button on the other Powerline adapter and hold for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  7. Congratulations, you should now be online! Why not give it a test by opening a web page on your newly connected device?
  8. Your Powerline adapters keep their settings even when unplugged, so you can now move the second adapter to another room and connect your device

The Pick a plug lights on your adapters are there to help you, so remember to check them. Green is great but if they're red or orange you may want to try a different socket! Green is for speeds above 80Mbps, amber for between 50 and 80Mbps, and red, less than 50Mbps.

If you want to add more Powerline adapters just repeat the steps you took when setting up your second adapter for each new one.

Troubleshooting Powerline

Having problems with Powerline? Not to worry as simple steps can make sure you always get the most out of your Powerline kit.

Try turning off the power at your sockets, then unplug your adapters, plug them back in and power up again. The Pick A Plug light on each adapter (next to a symbol of a house with a plug inside) tells you what speed is possible with your set-up, so remember to check. The Pick A Plug light is colour coded like traffic lights, showing green when your data is moving well, amber when not so well, and red when it’s slow.

Remember to check that your Powerline adapters are plugged directly into wall sockets, not extension leads, surge protectors or any other devices.

  • Check that all your Powerline units are plugged directly into wall sockets and away from devices that use a lot of energy like tumble dryers and dishwashers
  • Chargers for mobile phones and other devices chargers can also cause problems. Try using them in a different socket away from the Powerline adaptor where possible
  • Try not to be using lots of these devices in your home when you really need that speed
  • If the lights on your adapter are Amber or Red try a different wall socket. We found some sockets work better than others, so try different ones in the same room until you find one you’re happy with
  • If you’re having problems connecting a device wirelessly to Powerline you could try moving to a different room and connecting the device from there
  • You can run accurate speed tests to see if slowness is caused by old wiring or the distance between your Powerline adapters
  • If these steps don’t work, and you think there is no problem with your Powerline set-up or your wiring you could try asking our community for help at virginmedia.com/community

Your security settings might not be set up correctly.

  1. Plug the new adapter into a wall socket in the same room as a working Powerline adapter. Wait until installation is complete and the Pick A Plug light (shown by the symbol of a house containing a plug) is lit. Press the Security button on the working adapter for two seconds. The Power light will flash when you release the button
  2. Press the Security button on the new Powerline adapter for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  3. If that doesn't work, try restoring your new adapter to its factory settings and repeat the above steps. There is a Factory Reset button on the side or bottom of the adapter that does this

It’s always worth checking that you have the latest firmware installed on your Powerline adapters. This can be checked using the Utility software. To access the utility software;

  1. On a device that is currently connected to the Powerline network, go to the site www.mywifiext.net
  2. When prompted, enter the username and password. The default username is admin and the default password is password
  3. Click on Firmware upgrade from the menu on the left
  4. Click the Check button and the utility will check for any available new firmware
  5. If there is a new firmware available, follow the steps to update your Powerline adapters

NOTE: You currently cannot access the Powerline utility pages using an Android device.


 

Powerline 500 + WiFi XAVB5201

You will see that your Powerline adapters look a lot like ordinary plugs, the obvious difference being the lights on the back that tell you what the adapter is doing. The lights indicate Power, Pick a Plug, Ethernet, and are identified by small icons. Wireless adapters also have a Wireless light.

There are also buttons for setting up security and resetting the adapters, we will come to these later.

Setting up a Wireless Powerline network is simple, and has steps to make the wireless from your Powerline adapter secure. Carefully read instructions from your manufacturer and check the steps below:

  1. Plug the wired Powerline adapter into a wall socket near your Virgin Media Hub. This will be adapter without the Wireless light. Then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug your wireless Powerline adapter into another wall socket in the same room, or in a room within wireless range of the Hub and check the Power light on the adapter is green
  4. Press and hold the Security button on your wireless Powerline adapter until the Wireless light starts flashing, this usually takes less than ten seconds

5. Now for the step to make your wireless secure: press and hold the WPS button on your Virgin Media Hub – and it will flash. On the SuperHub 1 this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS, and on the Hub 3.0 it says Pair WPS. Do not hold for longer than two seconds. If the light goes out, press the WPS button until it comes back on

6. Your devices will now connect to your wireless Powerline adapter using your existing wireless settings! Move the wireless Powerline adapter to the room where you want to connect your wireless devices

7. To check you have made your Wireless Powerline secure, we recommend you install on your home computer any Powerline utility that comes with the adapters. This will help you check the security settings of your Powerline Wireless Adapter

Setting up a wired Powerline network takes the same basic steps, but you should follow the instructions from your manufacturer if they are different from those shown in the steps below:

  1. Plug one of your Powerline adapters into a wall socket near your Virgin Media Hub, then connect the Virgin Media Hub to your adapter with one of the Ethernet cables that came with your kit
  2. Turn on the power to your adapter and both the Power and Ethernet lights should come on
  3. Plug a second adapter into another wall socket in the same room, turn it on and connect it with an Ethernet cable to your device, which could be a computer, laptop or a games console, for example
  4. Wait for the new Powerline adapter to be recognised by the network, which will be shown when the Power, Ethernet and Powerline lights come on. This can take up to a minute

5. We recommend that you secure your Powerline network. Press the Securitybutton on one your Powerline adapters and hold for two seconds. The Powerlight will flash when you release the button

6. Press the Security button on the other Powerline adapter and hold for two seconds. This must be done within two minutes of pressing the Security button on the first adapter

7. Congratulations, you should now be online! Why not give it a test by opening a web page on your newly connected device?

8. Your Powerline adapters keep their settings even when unplugged, so you can now move the second adapter to another room and connect your device

The Powerline lights on your adapter are there to help you, so remember to check them. Green is great but if they're red or orange you may want to try a different socket! Green is for speeds above 80Mbps, amber for between 50 and 80Mbps, and red, less than 50Mbps.

If you want to add more Powerline adapters just repeat the steps you took when setting up your second adapter for each new one.

Troubleshooting Powerline

Having problems with Powerline? Not to worry as simple steps can make sure you always get the most out of your Powerline kit.

Try turning off the power at your sockets, then unplug your adapters, plug them back in and power up again. The Pick A Plug light on each adapter (next to a symbol of a house with a plug inside) tells you what speed is possible with your set-up, so remember to check. The Pick A Plug light is colour coded like traffic lights, showing green when your data is moving well, amber when not so well, and red when it’s slow.

Remember to check that your Powerline adapters are plugged directly into wall sockets, not extension leads, surge protectors or any other devices.

  • Check that all your Powerline units are plugged directly into wall sockets and away from devices that use a lot of energy like tumble dryers and dishwashers
  • Chargers for mobile phones and other devices chargers can also cause problems. Try using them in a different socket away from the Powerline adaptor where possible
  • Try not to be using lots of these devices in your home when you really need that speed
  • If the lights on your adapter are Amber or Red try a different wall socket. We found some sockets work better than others, so try different ones in the same room until you find one you’re happy with
  • If you’re having problems connecting a device wirelessly to Powerline you could try moving to a different room and connecting the device from there
  • You can run accurate speed tests to see if slowness is caused by old wiring or the distance between your Powerline adapters

If these steps don’t work, and you think there is no problem with your Powerline set-up or your wiring you could try asking our community for help at virginmedia.com/community

If you’ve added a WiFi Powerline adapter to your network, you’ll have wireless signals coming from at least two places in your home.

  • Your devices may drop the connection when you move between the two, so it’s best to stay in one place when you don’t want to be interrupted, when streaming music or video, for example
  • You might find that your device stays connected to a weaker signal even when a stronger one is available. To help it find the stronger signal, try switching the WiFi on your device off and then on again

Your security settings might not be set up correctly.

  1. Plug the new adapter into a wall socket in the same room as a working Powerline adapter. Wait until installation is complete and the Pick A Plug light (shown by the symbol of a house containing a plug) is lit. Press the Security button on the working adapter for two seconds. The Power light will flash when you release the button
  2. Press the Security button on the new Powerline adapter for two seconds. This must be done within two minutes of pressing the Security button on the first adapter
  3. If that doesn't work, try restoring your new adapter to its factory settings and repeat the above steps. There is a Factory Reset button on the side or bottom of the adapter that does this

It’s always worth checking that you have the latest firmware installed on your Powerline adapters. This can be checked using the Utility software. To access the utility software;

  1. On a device that is currently connected to the Powerline network, go to the site www.mywifiext.net
  2. When prompted, enter the username and password. The default username is admin and the default password is password
  3. Click on Firmware upgrade from the menu on the left
  4. Click the Check button and the utility will check for any available new firmware
  5. If there is a new firmware available, follow the steps to update your Powerline adapters

NOTE: You currently cannot access the Powerline utility pages using an Android device.

Trouble synchronising your powerline Wi-Fi network with your Virgin Media Hub’s WiFi network?

We have some simple steps to help you do this.

  • Follow the Quick Start guide to set both units up so they are connected to your Virgin Media Hub and communicating with each other
  • Press and hold the WPS button on the adapter for about ten seconds and release it
  • The Wireless LED starts to blink
  • Then go straight to your Virgin Media Hub and press the WPS button on the Virgin Media Hub for a couple of seconds. On the Super Hub this is the one with the Virgin Media logo, on the SuperHub 2 and 2ac it says WPS and on the Hub 3.0 it says Pair WPS
  • When the Wireless LED stops blinking the synchronisation is finalised
  • Your Wireless Manager on your wireless device should now show your Virgin Media Hub’s SSID as normal when within range of your Hub, and two new SSIDs marked (your Hub’s SSID)_2GEXT and (your Hub’s SSID)_5GEXT when within range of your Wi-Fi Powerline
  • You can connect to these new SSIDs using your Virgin Media Hub’s Wi-Fi password


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