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Virgin Mobile Pay As You Go legacy plans
The following Pay As You Go plans are no longer available to new customers. If you're already on the plans you can find details of the cost of calls, messages and data by selecting your plan.
Text to your heart's content and do more of what you love online with Big Data and Texts.
| £10 top up | £15 top up | |
|---|---|---|
| Airtime | £10 to use outside of your rewards | £15 to use outside of your rewards |
| Reward texts1 | 3000 | 3000 |
| Reward 3G data1 | 1GB | 3GB |
1Reward texts and calls are applied from the 1st of the calendar month following your top up, and last all month.
Known for your nattering? Get unlimited minutes to UK landlines and a load of minutes to UK mobiles with Big Talk.
| £10 top up | £15 top up | |
|---|---|---|
| Airtime | £10 to use outside of your rewards | £15 to use outside of your rewards |
| Reward texts2 | - | 3000 |
| Reward calls2 | Unlimited minutes to landlines and 120 minutes to UK mobiles | Unlimited minutes to landlines and 120 minutes to mobiles |
2Reward texts and calls are applied from the 1st of the calendar month following your top up, and last all month.
| Service | Cost |
|---|---|
| Calls | 35p per minute |
| Voicemail | 26p per call |
| Texts | 12p per text |
| 3G Data | £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| Access charge | 36p per minute access charge for calls to service numbers that begin 084/087/09/118. |
When will I get my rewards?
All customers join on our Starter tariff and you will need to opt in to one of our Big tariffs to be eligible for your rewards.
Once you opt in to one of our tariffs we give you an initial load of rewards straight away. They will last for the remainder of the month you join.
If you join the Big Data & Texts tariff, you get a joiner’s bonus of 1GB data and 500 texts.
If you join the Big Talk tariff, you get a joiner’s bonus of unlimited UK landline calls plus 120 anytime mobile minutes.
After this you will need to top up during the month and your rewards will be applied on the 1st of the next month.
So for example if you top up on the 14th September your rewards will be applied on the 1st October.
To opt in, call 789 for free from your Virgin Mobile phone and press option 3 then option 1. From here you will be able to choose from either tariff at the click of a button.
Mobile data is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). A MB is 1024 KB, and a GB is roughly 1024 MB. If Data usage is less than 1KB it’ll be rounded to the nearest Kilobyte(KB). If your plan includes a data allowance, once your allowance is used up you’ll be charged for any extra data you use.
Calls are billed per second and charges are rounded up to the nearest penny. A one minute minimum call charge applies. The access charge for service numbers are charged per minute for the first 60 seconds (or part of) and per second after that and rounded up to the nearest penny.
Standard UK charges |
Daily Plan |
Calls to UK Landlines1 including calls to Channel Islands and Isle of Man (starting 01, 02 or 03) |
£2 per day for up to 200 minutes |
Calls to Virgin Mobiles and other Network Mobiles |
|
Calls to Mobiles within Channel Islands and Isle of Man2 |
40p per minute |
Calls to Virgin Media Directory Enquiries (118180) |
150p per minute plus 36p per minute access charge |
Voicemail Retrieval |
26p per call |
Calls to Freephone numbers (beginning 116, 0800, 0808) |
Free |
Calls to Virgin Media on 789 whilst in the UK (including pre-recorded Information) |
Free |
Calls to 101 (Police non-emergency) |
Free |
Calls to Emergency Services (999, 112) |
Free |
| Access charge for numbers beginning with 084, 087, 09 & 1183 |
36p per minute access charge plus service charge |
Text Relay Service to Landlines and Mobile |
£1 per day for up to 200 minutes |
Calls to Satellite Phones |
613p per minute |
Video Calls to Virgin Mobiles and other Network Mobiles |
£2 per day for up to 200 minutes |
Personal Numbers (numbers beginning 070) |
75p per minute |
Pagers (numbers beginning 076) |
£2 per day for up to 200 minutes |
Texts to all UK Network Mobiles excluding texts to Channel Islands and Isle of Man2 |
£2 per day for up to 200 texts |
Picture messages to UK Networks |
30p per message. The cost of sending an MMS is 30p, but if your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance |
1 Including calls to Channel Islands and Isle of Man
2 Channel Islands and Isle of Man Mobile ranges: 07937/ 079240 / 079241/ 079242/ 079243/ 079244/ 079246 / 079247/ 079248/ 079249/ 074184/ 074520/ 074521/ 074522/ 074523/074524/ 074525/ 074526/ 077003/ 077007/ 077008/ 077810/ 077811/ 077812/ 077813/ 077814/ 077815/ 077816/ 077817/ 077818/ 077819/ 079111/ 079117/ 075090/ 075091/ 075092/ 075093/ 075094/ 075095/ 075096/ 075097/ 077977/ 077978/ 077979/ 078297/ 078298/ 078299/ 078391/ 078392/ 078397/ 07624/ 079788/ 078398
3 The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is 36p per minute. The service charge will be advertised by the company that you are calling.
| Service | Cost |
| Calls to landlines1, Virgin Mobiles2 and any other UK mobile networks2 |
29p per minute |
| Text to other Virgin Mobiles and other UK mobile networks | 10p per text |
| Calls to UK landlines & mobiles made via Text Relay using the 18001 prefix | 13p per minute |
| Access charge for calls to Service Numbers (084,087,118 and 09) | 36p per minute access charge |
| Voicemail | 26p per call |
| Our team via 789 | free |
| Personal Numbering | 75p per minute |
| Groupcall | 26p per minute |
| 3G Data | Just £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| Picture messages to all UK1 networks | 30p per message If your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance. For more information see Virgin Mobile phone support |
| 26p per call |
Calling abroad from the UK
| Country | Cost |
|---|---|
| Europe Union and The Republic of Ireland7 | 19p per minute |
| USA & Canada, Australia & New Zealand7 | 26p per minute |
| Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, China, Faroe Islands, Hong Kong, Japan, Macedonia, Malaysia, Moldova, Montenegro, San Marino, Serbia, Singapore, South Korea, Switzerland, Taiwan & Turkey7 | 41p per minute |
| Rest of the world7 | 82p per minute |
| International text messages - Europe and The Republic of Ireland (free to receive)8 | 6p per text |
| International text messages - Rest of World (free to receive)8 | 20p per text |
| International premium rate calls | £6.13 per minute |
| Calls to a satellite phone or via a satellite | £6.13 per minute |
| Service | Cost |
|---|---|
| Calls to UK landlines1 and other Mobiles2 | 8p per minute |
| Text to other Virgin Mobiles2 | 5p per minute |
| Voicemail | Free |
| Calls to other Virgin mobile phones | 50 free mins per month (Just 8p per minute after that) |
| Access charge for calls to Service Numbers (084,087,118 and 09) | 36 pence per minute access charge |
| Calls to Freephone numbers (0800/0808) | Free |
| Calls to UK landlines & mobiles made via Text Relay using the 18001 prefix | 4p per minute |
| Personal Numbering | 75p per minute |
| Minimum call charge | A one minute minimum call duration applies |
| Browsing the mobile web | Just £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| 26p per call |
Calling abroad from the UK
| Country | Cost |
|---|---|
| Europe Union and The Republic of Ireland7 | 16p per minute |
| USA & Canada, Australia & New Zealand7 | 16p per minute |
| China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan7 | 16p per minute |
| Rest of the world7 | 82p per minute |
| International text messages - Europe and the Republic of Ireland (free to receive)8 | 6p per text |
| International text messages - Rest of World (free to receive)8 | 16p per text |
| International premium rate calls | £6.13 per minute |
| Calls to a satellite phone or via a satellite | £6.13 per minute |
| Service | Cost |
|---|---|
| Calls to landlines1, Virgin Mobiles2 and any other UK mobile networks2 |
26p per minute |
| Text to other Virgin Mobiles2 | 10p per minute |
| Text to other UK network mobiles2 | 10p per minute |
| Minimum call charge | 26p per call |
| Groupcall | 26p per minute |
| Voicemail | 26p per call |
| Access charge for calls to Service Numbers (0845,087,118 and 09) | 36 pence per minute access charge |
| Calls to Freephone numbers (0800/0808) | Free |
| Calls to 0500 numbers | Free |
| Personal Numbering | 75p per minute |
| Browsing the mobile web | Just £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| 26p per call |
Other Call Costs in the UK
| Service | Costs |
|---|---|
| Picture messages to all UK1 networks | 30p per message If your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance. For more information see Virgin Mobile phone support |
| Video calls to Virgin Mobile phones | 52p per minute |
| Video calls to other UK1networks | 52p per minute |
| Pre-recorded information (789 from Virgin Mobile phone) | free |
| Our team via 789 | free |
| Calls to the charities and helplines listed on our website | free |
Calls to satellite phones |
£6.13 per minute |
| Book Virgin (book train tickets) | 20p per minute |
| Handset unlocking fee | £15.32* *If you’ve owned your mobile less than 12 months |
| SIM replacement charge | £5 |
Calling abroad from the UK
| Country | Cost |
|---|---|
| Europe Union and The Republic of Ireland7 | 19p per minute |
| USA & Canada, Australia & New Zealand7 | 26p per minute |
| Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, China, Faroe Islands, Hong Kong, Japan, Macedonia, Moldova, Montenegro, Malaysia, San Marino, Serbia, Singapore, South Korea, Switzerland, Taiwan & Turkey7 | 41p per minute |
| Rest of the world7 | 82p per minute |
| International text messages - Europe and the Republic of Ireland (free to receive)8 | 6p per text |
| International text messages - Rest of World (free to receive)8 | 20p per text |
| International premium rate calls | £6.13 per minute |
| Calls to a satellite phone or via a satellite | £6.13 per minute |
| Service | Cost |
|---|---|
| Calls to landlines1 First 5 minutes of calls each day ^ |
25p per minute |
| Each minute after that ^ |
1p per minute |
Calls to Virgin Mobiles2 First 5 minutes of calls each day ^ |
25p per minute |
| Minimum call charge | 16p per call |
| Text to other Virgin Mobiles2 | 5p per text |
Each minute after that ^ |
1p per minute |
| Calls to other network mobiles2 | 41p per minute |
| Text to other Virgin Mobiles2 | 10p per text |
| Text to other UK network mobiles2 | 12p per text |
Minimum call charge |
25p per call |
| Access charge for calls to Service Numbers (084,087,118 and 09) | 36 pence per minute access charge |
| Calls to Freephone numbers (0800/0808) | Free |
| Calls to 0500 numbers | Free |
| Personal Numbering | 75p per minute |
| Groupcall | 25p per minute |
| Video calls to Virgin Mobile First 5 mins of calls each day |
31p per minute |
| Each min after that | 15p per minute |
| Video calls to other network mobiles | 52p per minute |
| Minutes 11 + each day | 52p per minute |
| Browsing the mobile web | Just £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| 16p per minute |
^ Build-up of minutes. Only calls to landlines, Virgin Mobiles, other mobiles and video calls count towards your daily build-up of minutes. This means that after 5 minutes of calls each day you will get down to your 1p/minute rate on landline 1 calls and calls to Virgin Mobiles. A 25p minimum call charge applies to all calls to landlines and other Virgin Mobiles.
Other Call Costs in the UK
| Service | Costs |
|---|---|
| Voicemail retrieval (provided you've got airtime left) | Included within your minutes allowance and free thereafter |
| Picture messages to all UK2 networks | 30p per message (40p per message for if you Pay By Direct Debit) If your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance. For more information see Virgin Mobile phone settings |
| Pre-recorded information (789 from Virgin Mobile phone) | free |
| Our team via 789 | 10p per call |
| Calls to satellite phones | £6.13 per minute (£6.00 per minute if you Pay By Direct Debit) |
| Handset unlocking fee | £15.32* *If you’ve owned your mobile less than 12 months |
| SIM replacement charge |
£5 |
| Refundable deposit (if required) | £150 |
| Paper billing charge (if applicable) | £1.50 per month |
Calling abroad from the UK
| Country | Costs |
|---|---|
| Europe Union and The Republic of Ireland7 | 19p per minute |
| USA & Canada, Australia & New Zealand7 | 21p per minute |
| Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, China, Faroe Islands, Hong Kong, Japan, Malaysia, Macedonia, Montenegro, San Marino, Serbia, Singapore, South Korea, Switzerland, Taiwan & Turkey7 | 41p per minute |
| Rest of the world7 | 82p per minute |
| International text messages - Europe and the Republic of Ireland (free to receive)8 | 6p per text |
| International text messages - Rest of World (free to receive)8 | 20p per text |
| International premium rate calls | £6.13 per minute |
| 21p per minute |
| Service | Cost |
|---|---|
| Calls to landlines1, Virgin Mobiles2 | 58p per minute |
Calls to other network mobiles2 |
58p per minute |
Text to other Virgin Mobiles2 |
15p per minute |
| Text to other UK network mobiles2 | 15p per call |
| Minimum call duration | 1 minute |
Access charge for calls to Service Numbers (084,087,118 and 09) |
50 pence per minute access charge |
| Calls to Freephone numbers (0800/0808) | Free |
| Calls to 0500 numbers | Free |
| Personal Numbering | 75p per minute |
Groupcall |
58p per minute |
| Video calls | 58p per minute |
| Picture Messaging | 50p per message |
| Browsing the mobile web | Just £2 per day for 200MB within the UK on days that you access the internet from your phone. Any use above the 200MB will be charged at £2 per 200MB thereafter. |
| 16p per minute |
Other Call Costs in the UK
| Service | Costs |
|---|---|
| Voicemail retrieval (provided you've got airtime left) | Included within your minutes allowance and free thereafter |
| Picture messages to all UK2 networks | 30p per message (40p per message for if you Pay By Direct Debit) If your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance. For more information see Virgin Mobile phone settings |
| Pre-recorded information (789 from Virgin Mobile phone) | free |
| Our team via 789 | 10p per call |
| Calls to satellite phones | £6.13 per minute (£6.00 per minute if you Pay By Direct Debit) |
| Handset unlocking fee | £15.32* *If you’ve owned your mobile less than 12 months |
| SIM replacement charge |
£5 |
| Refundable deposit (if required) | £150 |
| Paper billing charge (if applicable) | £1.50 per month |
Calling abroad from the UK
| Country | Costs |
|---|---|
| Europe Union and The Republic of Ireland7 | 19p per minute |
| USA & Canada, Australia & New Zealand7 | £1.20 per minute |
| China, Hong Kong, Japan7 | £1.20 per minute |
| Rest of the world7 | £1.50 per minute |
| International text messages - Europe and the Republic of Ireland (free to receive)8 | 6p per text |
| International text messages - Rest of World (free to receive)8 | 30p per text |
| International premium rate calls | £6.13 per minute |
| Calls to a satellite phone or via a satellite | £6.13 per minute |
| 21p per minute |
- This refers to numbers beginning with 01, 02 or 03 and landline calls to Guernsey, Jersey and the Isle of Man.
- Includes calls and texts to Guernsey, Jersey and the Isle of Man. Many phones can send texts up to three times as long as normal. They'll be delivered as separate messages, so you'll be charged for each. Call forwarding services (that's numbers beginning with 07744 and 07755) are not included. Currently excludes calls to Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless
- For details about our commitment to giving clear information visit virginmobile.com/legalstuff
- Calls to Directory Enquiries are free for some customers with disabilities. Call 0121 623 6320 to see if you’re eligible
- Premium rate calls in the UK may be billed per call, minute, second or combination thereof.
- To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.
- Excludes premium rate text messages.
- Calls to freephone numbers are not included in the monthly package for Pay Monthly or bundle customers.
- Mobile data is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). A MB is 1024 KB, and a GB is roughly 1024 MB. If Data usage is less than 1KB it’ll be rounded to the nearest Kilobyte(KB). If your plan includes a data allowance, once your allowance is used up you’ll be charged for any extra data you use.
All prices include VAT where applicable.
Calls are billed per second and charges are rounded up to the nearest penny. A one minute minimum call charge applies. The access charge for service numbers are charged per minute for the first 60 seconds (or part of) and per second after that and rounded up to the nearest penny.
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