Your Pay As You Go mobile plan is changing

 

What’s new?

From 18th November 2019, your Pay As You Go mobile plan will work a bit differently. This will affect how much you pay for your calls and texts.

Every day, the first 200 minutes of calls you make will cost £2 total, and then 1p a minute after that. This includes calls to landlines including calls to the Channel Islands and Isle of Man (starting 01, 02 or 03), Virgin Mobile phones and other UK networks. It means even if you make one 5-minute call a day or a couple of calls up to 199 minutes total a day, you’ll still pay the same £2.

It’s the same for the first 200 texts you send. They’ll cost £2 total, and then 1p a text after that. It means even if you send one text a day or 199 texts a day, you’ll still pay the same £2.

Your data will still cost the same. That’s £2 total for the first 200MB of data you use every day, and then £2 for the next 200MB after that.

If you’re happy with the change, there’s nothing you need to do. Your plan will swap over automatically.

Looking for something different?

If you’d like something that might work better for you, try our monthly JAM Packs. They give you better value on calls, texts and data, and refresh automatically every 30 days, as long as you have enough top-up credit in your account.

You can choose from:

250 minutes, 250 texts, 250MB data for £5.

500 minutes, 500 texts, 2GB data for £10.

1,000 minutes, 1,000 texts, 6GB data for £15.

2,000 minutes, 2,000 texts, 10GB data for £20.

You can add one of our JAM Packs to your mobile plan from 18th November 2019

Check out our JAM Packs

We hope you’re happy with your Virgin Mobile services, but if you’d like to leave us because of this change, head to our Switching Hub for more info or call us for free on 789. Make sure you use up all your credit before you leave or call 789 for a refund.

Check out our Standard UK charges in the table below:
 

Standard UK charges

Daily Plan

Calls to UK Landlines1 including calls to Channel Islands and Isle of Man (starting 01, 02 or 03)

£2 per day for up to 200 minutes
1p per minute thereafter

Calls to Virgin Mobiles and other Network Mobiles

Calls to Mobiles within Channel Islands and Isle of Man2

40p per minute

Calls to Virgin Media Directory Enquiries (118180)

150p per minute plus 36p per minute access charge

Voicemail Retrieval

26p per call

Calls to Freephone numbers (beginning 116, 0800, 0808)

Free

Calls to Virgin Media on 789 whilst in the UK (including pre-recorded Information)

Free

Calls to 101 (Police non-emergency)

Free

Calls to Emergency Services (999, 112)

Free

Access charge for numbers beginning with
084, 087, 09 & 1183

36p per minute access charge plus service charge

Text Relay Service to Landlines and Mobile

£1 per day for up to 200 minutes
0.5p per minute thereafter

Calls to Satellite Phones

613p per minute

Video Calls to Virgin Mobiles and other Network Mobiles

£2 per day for up to 200 minutes
1p per minute thereafter

Personal Numbers (numbers beginning 070)

75p per minute

Pagers (numbers beginning 076)

£2 per day for up to 200 minutes
1p per minute thereafter

Texts to all UK Network Mobiles excluding texts to Channel Islands and Isle of Man2

£2 per day for up to 200 texts
1p per text thereafter

Picture messages to UK Networks

30p per message. The cost of sending an MMS is 30p, but if your handset settings are incorrect you may incur the daily rate for data if you do not have a data allowance

 

Including calls to Channel Islands and Isle of Man
2 Channel Islands and Isle of Man Mobile ranges: 07937/ 079240 / 079241/ 079242/ 079243/ 079244/ 079246 / 079247/ 079248/ 079249/  074184/ 074520/ 074521/ 074522/ 074523/074524/ 074525/ 074526/ 077003/ 077007/ 077008/ 077810/ 077811/ 077812/ 077813/ 077814/ 077815/ 077816/ 077817/ 077818/ 077819/ 079111/ 079117/ 075090/ 075091/ 075092/ 075093/ 075094/ 075095/ 075096/ 075097/ 077977/  077978/ 077979/ 078297/ 078298/ 078299/ 078391/ 078392/ 078397/ 07624/ 079788/ 078398
3 The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is 36p per minute. The service charge will be advertised by the company that you are calling.

 


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