How do I use the Virgin TV Go app on Apple devices?

Last updated: August 7, 2018

When you first open the Virgin TV Go app you’ll be asked to sign in or register. See Signing in to Virgin TV Go for details on how to do this.

On the Home screen you’ll see picks of TV from On Demand.

To customise which channels show in Virgin TV Go, see Settings on Virgin TV Go.

To watch Live TV:

  • Choose Live TV from the option on the left or bottom of the Virgin TV Go app
  • Choose Now on TV or TV Guide

Now on TV shows what’s on your TV channels right now, with an image preview for each of your channels.

You can choose to sort the channels by:

  • Channel Order – this shows the channels as listed on your Virgin TV box
  • Most watched – this will list the channels based on how many people are watching the channel using Virgin TV Go.

You can also search Now on TV for a specific channel using the ‘Search channel’ box. To search all of Virgin TV Go see Searching in Virgin TV Go.

Once you’ve found a channel you’d like to watch, tap the show preview to start watching.

You’ll be prompted to register your device if you’ve not already done so. For more details on device registration see Registering your devices with Virgin TV Go.

See The Playback screen in Virgin TV Go for details on the On-Screen controls.

This shows your TV channels on Virgin TV Go. You can sort your view by day and choose how the channels appear.

You can also search the TV Guide for a specific channel using the ‘Search channel’ box. To search all of Virgin TV Go see Settings on Virgin TV Go.

The options on the right of the TV Guide allow you to change how the channels appear in Virgin TV Go. These options are:

Grid view

The TV Guide will display the guide in a similar way to your Virgin TV box. The channel names will appear on the left and the shows appear on the right. This is the default view.

Column view

If you prefer to you can choose the column view. This will show each channel in a column with a thumbnail of the current show that’s on. The guide for each channel will then appear below the channel name

Streaming channels only

You can choose to only see those channels that are available to watch using Virgin TV Go, rather than via another app. To do this:

  1. Click the TV Guide options icon
  2. Select Streaming channels only
Personalise line-up

You can choose which channels appear in Virgin TV Go and in which order. For more details see Settings on Virgin TV Go.

Once you’ve chosen your TV Guide view, you can choose the day that the TV Guide shows by using the drop down. You can see up to 7 days in advance.

Choosing the time

You can see what’s on next by scrolling through the days in the guide.  To do this:

  • Grid view - swipe left to move forward in the day and swipe right to move backwards
  • Column view - swipe up to move forward in the day and swipe down to move backwards
Show Information

Once you’ve found a channel you’d like to watch, tap a show title for more information on your chosen show.

Other shows that you may also want to see will be shown in More Like This.

Watch Now

If the show you’ve chosen is available to watch now, you’ll see a Watch icon. Tap to start watching.

You’ll be prompted to register your device if you’ve not already done so. For more details on device registration see Registering your devices with Virgin TV Go.

See The Playback screen in Virgin TV Go for details on the On-Screen controls.

Watch Later

If your show isn’t available to watch immediately, you’ll see a timer icon. Tap this to set a reminder. Your reminder options are:

  • When show starts
  • 5 minutes before
  • 15 minutes before
  • 30 minutes before
  • 60 minutes before

You’ll only see and be able to set reminder times up to the start of the show.

In each category you’ll see the On Demand shows available. As part of the show tile you’ll be able to see how many episodes are available via Virgin TV Go.

To watch On Demand:

  • Tap on a show tile from the Home screen categories

Or

  • Choose On Demand
  • Choose a show from the On Demand categories

When you choose an On Demand show to watch you’ll see the show information page. This will show details of your show, and how many episodes are available to watch.

Once you’ve selected the show episode you want to watch, tap Watch to start your show.

You’ll be prompted to register your device if you’ve not already done so. For more details on device registration see Registering your devices with Virgin TV Go.

See The Playback screen in Virgin TV Go for details on the On-Screen controls.

The Virgin TV Go app will allow subscribers to our Maxit TV package to download selected On Demand content while connected to WiFi or via 3G/4G to be able to watch at a later date.

Press the download icon on selected shows to begin your download. You’ll be prompted to register your device if you’ve not already done so. For more details on device registration see Registering your devices with Virgin TV Go.

Downloaded shows will appear in the 'Saved' tab within 'Downloads'.

Downloading rules

The content made available to download is subject to content rights and availability will vary by provider. The majority of content will follow industry standard rules (there will be exceptions);

  • Download will expire after 30 days (if not watched)
    • This will be shortened if content licence period is less than 30 days
  • Download will expire after 48 hours once started watching
  • Some episodes can only be downloaded a maximum of 2 times per account

Finding shows to watch from On Demand couldn’t be simpler. You can find shows via the On Demand categories or search Virgin TV Go.

See Searching in Virgin TV Go for details on how to search Virgin TV Go.

Depending on the On Demand category, you can filter the available On Demand shows by:

  • Genre – only see On Demand content available in the genre you’ve picked such as  Action or Crime Drama
  • Sort by – Sort your selection by Most recent, Most watched or A - Z

If you’ve found an On Demand show that you want to watch, but want to save it to watch it later, you can do so saving it via the Saved folder.

Continue Watching

Once you’ve watched an On Demand show for 3 minutes or more, your show will be saved automatically to Continue Watching in the Saved folder.

When you want to watch your show, just:

  1. Select the Saved folder
  2. Select Continue Watching

You can then pick the saved show you wish to carry on watching.

Watchlist

If you’ve not started watching a show, but have found something you’d like to watch later, saving it to your Watchlist will keep track of your show.

Your Watchlist is synchronised across all devices that you’ve signed into.

To do this:

  1. Find the show you want to save
  2. Click on the + icon under the show details
  3. Your show will be saved to the Saved folder

When you want to watch your episode, just:

  1. Select the Saved folder
  2. Select Watchlist

Your saved On Demand shows will be shown.

To remove a saved show:

  1. Tap EDIT
  2. Choose the shows you want to remove
  3. Tap DELETE to remove the shows from your Watchlist


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