Skip to main content
  • Help
  • Registering a device for Virgin TV Go

Registering a device for Virgin TV Go

All Virgin TV customers can use Virgin TV Go to watch Live TV and On Demand, on up to five devices – either phones, tablets or computers. You can also change your registered devices up to 3 times per month. Only two devices can watch TV GO content at the same time.

  1. Sign in to TV Go on the new device you’d like to register
  2. The first time you go to watch Live TV or On Demand, Virgin TV Go will prompt you to register the device.
  3. Choose a name for the new device. We’ll suggest a name, but feel free to change it!

To change your device’s name after registration, go to the Virgin TV Go website and ‘My Devices.’

NOTE: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

Replacing a registered device

Virgin TV Go allows you to replace your registered devices up to 3 times per month.

To replace a registered device: 

  1. Sign in to Virgin TV Go on the new device using your primary My Virgin Media username and password
  2. Choose a Live TV channel or On Demand show to watch
  3. Enter your Virgin TV Go PIN if prompted
  4. Confirm you want to replace a device
  5. Choose which device you wish to replace
  6. Choose a name for your new device

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in