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Managing your Virgin TV V6 or TiVo box using a browser

If you've got a Virgin TV V6, powered by TiVo or a TiVo box, you can use Virgin TV Control on a mobile device to manage your box.

But if you don't have a mobile device, you can also manage some settings on your Virgin TV V6 or TiVo box via a computer browser.

Using a computer browser you can:

  • Manage your Virgin TV V6 or TiVo box Series Links+ and recordings in My Shows
  • Copy your Virgin TV V6 or TiVo box settings from one box to another

Want to use Virgin TV Control on a mobile device? See Getting started with Virgin TV Control for more details.

Want to watch Live TV and On Demand on your computer, you'll need to Virgin TV Go. See What is Virgin TV Go? for details on how to get started.

Using Manage my TiVo

Find out how to manage your Series Links, My Shows and Wishlists with Manage my TiVo.

If you’re a complete telly addict and you’ve nearly filled your TV box (wow, that’s impressive!) you can go to Manage My TiVo to delete shows from your box.

  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Select Manage My TiVo
  3. Select My Shows
  4. Click the show you wish to delete
  5. Click Delete

Remember, if you deleted something you didn't mean to and you'd like to retrieve it, you can go My Shows on your TiVo box, and at the bottom of the list of your recorded shows you'll find a folder called Recently Deleted. Click on the show you want, and select Recover this show. Phew!

Accessing your Planned Recordings
  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Select Manage My TiVo
  3. Select My planned recordings
  4. From here you can see your planned recordings
  5. Click a planned recording for the option to change or delete it
Accessing your Series Link +
  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Select Manage My TiVo
  3. Select My Series Links
  4. From here you can see your series links
  5. Click a planned recording for the option to change or delete it

By creating WishLists™ your Virgin TV V6 or TiVo box will automatically record all the TV shows & movies that your favourite star has made. So you’ll discover new things that you never knew they were a part of.

If you want to make a WishList™ for your favourite series you can do this either using the Virgin TV Control app or on your Virgin TV V6 or TiVo box. You can use Manage my TiVo to update your existing Wishlists.

My TiVo boxes – You can select the Virgin TV V6 or TiVo box you want to manage, set a default box if you have more than one, or even choose your own name for your Virgin TV V6 or TiVo box.

The default name given to your Virgin TV V6 or TiVo box is a 4 digit number which you'll see listed under 'Box Name'. To find out what it is:

  1. Use the remote to go to Home > Help & Settings > System Info, then System Info again
  2. Find the TiVo Service Number (TSN); the last 4 digits of this are individual to each TiVo box
  3. You should see these in the Box Name list on your computer screen

Renaming your Virgin TV V6 or TiVo box - to give your Virgin TV V6 or TiVo box a friendlier nickname:

  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Click Manage My TiVo
  3. Click the Change button next to the TiVo box you want to rename
  4. Under Box Name replace the long string of characters with the name you want to use for the box, such as ‘lounge’, ‘kitchen’ or even ‘Louise’
  5. Click Save changes. It may take a few minutes for the new name to be shown on the TiVo box and on your computer screen

You can also do this using your Virgin TV V6 or TiVo box as well. To do this, using the remote, press Home > Settings > Devices > Name this TiVo box, then follow the onscreen instructions.

My Shows - Find programmes, series or films you have recorded, find more information or delete an episode. Like on your Virgin TV V6 or TiVo box, recordings are organised into folders so different episodes of the same show are grouped together. Sort your shows by date recorded or title to find what you want.

My Planned recordings – See shows you’ve set to record and change the recording options.

My Series links – See Series Links you’ve set to record and or change the recording options.

My WishLists™ – See your WishLists™, change recording options or delete your WishLists™ for a person or a programme.

My Thumbs - Rating shows with your likes or dislikes helps your Virgin TV V6 or TiVo box make even better recommendations for you. See what you’ve given the thumbs up or thumbs down to, make changes or delete them. If you want to add new Thumbs you can do this for shows in the TV Guide.

Copy TiVo Settings - If your Virgin TV V6 or TiVo box has been swapped for a new one or you have taken an extra TiVo box, you can copy some settings to the new box when it’s on the same account. This needs to be done within 14 days of getting your new Virgin TV V6 or TiVo box, after that your original settings won’t be available. The settings you can copy are Series Link+, Thumb ratings and Auto record WishLists™.

You can change or remove existing WishLists using Virgin TV Control from your computer.

  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Select Manage My TiVo
  3. Select My WishLists
  4. Sign in with your My Virgin Media username and password
  5. Once logged in you’ll see any WishLists™ you have already set up

Click on a WishList and you’ll be able to change the recording options or delete the WishList.

Troubleshooting Manage My TiVo

Having some problems managing your Virgin TV V6 or TiVo using a computer browser, see below for common problems

Some ad blocker programmes installed on your computer can prevent you from seeing images. You may need to amend the filters on your ad blocking software and add http://manage-virgintvgo.virginmedia.com .

If you are wanting to copy settings from one Virgin TV V6 or TiVo box to another, but need help to identify which box to copy from, check Copy Virgin TV settings from one box to another.

In order to use Managing my TiVo using a browser, you will need to have JavaScript enabled on your browser. See the instructions below on how to do this.

Internet Explorer
  1. On web browser menu click Tools icon and select Internet Options
  2. In the Internet Options window select the Security tab
  3. On the Security tab click on the Custom level button
  4. When the Security Settings - Internet Zone dialog window opens, look for the Scripting section
  5. In the Active Scripting item select Enable
  6. When the Warning! window pops out asking Are you sure you want to change the settings for this zone? select Yes
  7. In the Internet Options window click on the OK button to close it
  8. Click on the Refresh button of the web browser to refresh the page
Mozilla Firefox
  1. In the address bar, type about:config and press Enter
  2. Click I'll be careful, I promise if a warning message appears
  3. In the search box, search for javaScript.enabled
  4. Toggle the javaScript.enabled preference (right-click and select Toggle or double-click the preference) to change the value from false to true
  5. Click on the Reload current page button of the web browser to refresh the page
Safari
  1. On the web browser menu click on the Edit and select Preferences
  2. In the Preferences window select the Security tab
  3. In the Security tab section Web content, mark the Enable JavaScriptcheckbox
  4. Click on the Reload the current page button of the web browser to refresh the page
Google Chrome
  1. On the web browser menu click on the Customize and control Google Chrome and select Settings
  2. In the Settings section click on the Show advanced settings...
  3. Under Privacy, click on the Content settings...
  4. When the dialog window opens, look for the JavaScript section and select Allow all sites to run JavaScript (recommended)
  5. Click on the OK button to close it
  6. Close the Settings tab
  7. Click on the Reload this page button of the web browser to refresh the page


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