Last chance to grab 100GB of data for just £5 extra a month!
Offer ends 15th July Last day
Pay Monthly phones
For new customers and upgrades
Prices shown include phone and plan. We’ve got the latest models from Apple, OPPO, Samsung, Sony and Huawei, all available with 4G and unlimited minutes as standard.
Pay Monthly phones for new customers and upgrades
Prices shown include phone and plan. We’ve got the latest models from Apple, OPPO, Samsung, Sony and Huawei, all available with 4G and unlimited minutes as standard.
The legal stuff
Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)
*Standard charges apply, please check with your network operator for rates.
5G: 5G compatible device, freestyle plan and coverage required
Third party offers
Available to new Spotify Premium subscribers only. Eligible devices: Galaxy A41, A51, A71 & A51 5G. Purchase by 31-12-20 & claim by 31-01-21. For full T&Cs, see https://www.spotify.com/uk/legal/premium-promotional-offer-terms/
With eligible purchase between 30/4/20 & 31/12/2020. New customers of YouTube Premium, YouTube Music Premium and Google Play Music only. Redeem in the YouTube application on eligible devices between 30/4/20 and 31/01/2021. Form of payment required. £11.99/month after trial billed on a recurring monthly basis. Cancel anytime. No refunds for partial billing periods. Full terms: https://www.samsung.com/uk/offer/youtube-premium-promotion or https://www.samsung.com/ie/offer/youtube-premium-promotion
This Campaign is organised by Aspiegel Limited (“Aspiegel”). Participants need to own a HUAWEI smartphone consisting of the models in sale, full models list please go to website for full T & Cs. Each qualifying smartphone and Huawei ID may only participate in the Campaign once. Participants must redeem the 6-MONTHS free trial offer on or between 3rd June 2020 and 31st August 2020. Participants need to provide their billing details if none has been provided under the HUAWEI ID account to claim the 6-MONTH free trial. Participants will be able to check if the 6-MONTHS FREE TRIAL offer is activated by visiting HUAWEI MUSIC app > Me > VIP Center>Membership. PLEASE NOTE: After the 6-MONTHS free trial ends, the subscription will automatically renew at 9.99 GBP. You can cancel this subscription at any time. The Promotional Item and Qualifying Product are subject to availability. See Website for full T&Cs.
OPPO Find X2 Pro, Find X2 Neo & Find X2 Lite gift with purchase promotion
- OPPO Mobile UK Ltd (of 258 Bath Road, Slough SL1 4DX).
- This Offer applies to customers only who have purchased a product detailed in Table 1 from one of the Participating Retailers detailed in Table 1 between 00:01 (BST) on 16th July 2020 and 23:59 (BST) on 31st August 2020.
- Table 1 shows the corresponding Reward against the Promotional Product.
- Open to residents of the UK aged 18 or over. Purchase and Internet access required.
- Opening date for claims is 00:01 (BST) on 13th July 2020 and shall close at 23:59 (BST) on the 14th September 2020.
- To claim, visit www.OppoPromotions.co.uk with your IMEI number, proof of purchase in the form of a store receipt or email/online confirmation/delivery note for online purchases.
- Limited to one claim per handset.
- Customers who return their mobile device because of a change of mind are not eligible. Keep receipt/online confirmation.
- For full terms and conditions visit www.OppoPromotions.co.uk
The promoter is Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or ROI residents aged 18+ or registered Companies. Selected Samsung Mobile Device must be purchased between 05.08.20 – 02.09.20 from a participating retailer (in-store, online or via telesales) and must be received and not returned. Claims must be made via the Members app pre-installed on the device (individuals) or at https://www.samsung.com/uk/offer/a-series-akg-y500/ (company) between 0 - 30 days from the date of purchase. Maximum 1 Claim per Purchase, 2 Claims per household and 250 per Company. For a list of participating retailers and full T&Cs see https://www.samsung.com/uk/offer/a-series-akg-y500/ or https://www.samsung.com/ie/offer/a-series-akg-y500.
General Mobile General Mobile
General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year (not applicable to oomph bundles). We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location.
Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.
Pay Monthly SIM Only: 12 month contract applies.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.
Faster average 4G speed: Faster 4G than Vodafone, O2, Sky and Three, based on analysis by Ookla® of Speedtest Intelligence® data for Q2 2019. Ookla trademarks used under license & reprinted with permission. For verification, see www.virginmedia.com/faster4g. Legal stuff applies.
F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.
MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.
Welcome to Virgin Media Protect, brought to you by Asurion
Virgin Media Protect covers your device against loss, theft and damage (please see the insurance terms and conditions below for further details). Payment is collected in a single monhtly premium by Asurion Europe Limited.
Insurance Terms and Conditions
Nobody likes reading the small print, but to avoid any surprises, please:
- Read the insurance Terms and Conditions in full so you know what’s covered, what’s not and how to claim
- Block any lost or stolen device as soon as you discover it’s missing by submitting a claim 24/7 at www.virginmedia.com/protect or by calling us on 0345 030 3291* to protect against unauthorised calls
- Make a claim, ideally within 30 days of discovering that your device is damaged or missing by calling us on 0345 030 3291*
- Pay the excess fee to complete your claim for a replacement device which may be refurbished to ‘as new’ standard. The excess fee was confirmed in your welcome pack and you can call us at any time to check it
- Comply with our reasonable instructions, including switching off or uninstalling any apps which prevents our access to remove data from the claimed for device
- Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model)
To review your Virgin Media Protect Terms and Conditions, click here.
Offers + Extras Offers + Extras
SIM Only offers
£10 for 10GB 12 month SIM Only plan. Based on a £5 discount on our 10GB plan (usually £15). Discount continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£13 for 36GB 12 month SIM Only plan. Boosted from 6GB. Increased allowance continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
6 Months Half Price. Based on a £15 discount on our Unlimited GB 12 month plan for the first 6 months. £30 from month 7. Virgin TV, fibre or home phone customers only. Offer ends 30/07/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£10 for 15GB 24 month SIM Only plan. Boosted from 5GB. Increased allowance continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
Handset Airtime offers
£14 for 40GB Airtime plan. Based on £1 discount on our 20GB plan (usually £15). Boosted from 20GB. Increased allowance continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£12 for 24GB Airtime plan. Boosted from 12GB. Increased allowance continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£8 for 4GB Airtime plan. Boosted from 2GB. Increased allowance continues as long as you remain on the same plan. Offer ends 26/08/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
Save £180 with Samsung S20: Saving based on overall value of Consumer Credit Agreement, previously £180 higher. Monthly price includes 36 month Freestyle plan at £26 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 26/08/20.
Save £144 with Samsung S10: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £19 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 26/08/20.
Save £54 with Samsung A51: Saving based on overall value of Consumer Credit Agreement, previously £54 higher. Monthly price includes 36 month Freestyle plan at £9 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 26/08/20
Save up to £108 across all iPhone & AirPod bundles: iPhone 7 & AirPods saving based on £36 reduction in overall value of consumer credit agreement, previously £36 higher, iPhone SE (64GB) & AirPods saving based on £36 reduction in overall value of consumer credit agreement, previously £36 higher, iPhone SE (128GB) & AirPods saving based on £36 reduction in overall value of consumer credit agreement, previously £36 higher, iPhone XR & AirPods saving based on £108 reduction in overall value of consumer credit agreement, previously £108 higher, iPhone 11 & AirPods saving based on £36 reduction in overall value of consumer credit agreement, previously £36 higher, iPhone 11 Pro & AirPods saving based on £180 reduction in overall value of consumer credit agreement, previously £180 higher, iPhone 11 Pro Max & AirPods saving based on £180 reduction in overall value of consumer credit agreement, previously £180 higher. Offers end 26/08/2020.
Save £144 with iPhone 11 Pro: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £31 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £144 with iPhone 11 Pro and iPad 10.2" LTE: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £41 per month (for handset and iPad) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £108 with iPhone 11 Pro 256GB: Saving based on overall value of Consumer Credit Agreement, previously £108 higher. Monthly price includes 36 month Freestyle plan at £34 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £144 with iPhone 11 Pro Max: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £35 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £144 with iPhone 11 Pro Max and iPad 10.2" LTE: Saving based on overall value of Consumer Credit Agreement, previously £144 higher. Monthly price includes 36 month Freestyle plan at £45 per month (for handset and iPad) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £108 with iPhone 11 Pro Max 256GB: Saving based on overall value of Consumer Credit Agreement, previously £108 higher. Monthly price includes 36 month Freestyle plan at £38 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts).
Save £108 with Huawei P40 Pro: Saving based on overall value of Consumer Credit Agreement, previously £108 higher. Monthly price includes 36 month Freestyle plan at £23 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 26/08/20.
Save £108 with Huawei P40: Saving based on overall value of Consumer Credit Agreement, previously £108 higher. Monthly price includes 36 month Freestyle plan at £15 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, unlimited mins and unlimited texts). Offer ends 26/08/20.
Free Huawei Y6s with P30 Pro New Edition: Customers who buy a P30 Pro New Edition between July 16th and August 26th 2020 will receive a Huawei Y6s 15 days after they have received confirmation that the freestyle agreement has been accepted
Receive a free Nest Mini (RRP £29) when you purchase a OPPO Find X 2 Lite. Offer ends 26/08/2020.
All other offers
Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.
Data-free Messaging on WhatsAapp, & Facebook Messenger & Twitter: Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service.
Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Unlimited Data/ Minutes/ Texts for cable customers: Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only. Acceptable use policy applies.
Freestyle Trade-Up Freestyle Trade-Up
Virgin Media Freestyle Trade Up Terms and Conditions
Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number
1. What is Freestyle Trade Up?
1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).
1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.
2. Who Provides Trade Up?
2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 03707644) at 500 Brook Drive, Reading, RG2 6UU (“Virgin Media”) by West One Technology Limited (registered no. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us” or “our”).
3.1. To place a Trade Up order, you warrant:
(i) you are a resident in the United Kingdom;
(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;
(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;
(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;
(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and
(vi) the Device is not stolen or listed with us or a third party as stolen.
3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.
4. Placing your Trade Up order
4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:
(i) the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and
(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”) or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).
The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, West One or a third party based on the make a model of the Device.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).
4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.
4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.
4.5. Important Information prior to Trade Up:
(i) By placing your order and sending your Device, you will be unable to cancel your order.
(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and
(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
5. Trade Up contributing to your Freestyle Loan
5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:
(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.
(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.
5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.
5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.
5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.
6. Privacy and Data Protection
6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
6.2. By placing a Trade Up order with us, Virgin Media and/or West One may use your personal information to contact you about special offers about goods and services that may be of interest to you.
6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.
6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
6.6. Subject to 7.6, in no event shall West One, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or West One’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or West One) due to any reason beyond the reasonable control of Virgin Media or West One; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.
6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and West One harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.
6.8. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
6.9. Nothing in these terms and conditions his agreement shall limit or exclude West One’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.
6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.
6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.
Refer a friend Refer a friend
What is refer a friend?
Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media or Virgin Mobile. It’s easy, too – just register your email address to get your unique referral link, or use your exclusive referral code that can be quoted in-store or over the phone.
If your friend successfully places an order through your link or code, you’ll both receive a cash reward 28 days after either the install of their services or delivery of a phone or SIM.
Share the good stuff and start referring your friends now!
How much money can I earn?
Referring friends and family to Virgin Media or Virgin Mobile means you can pocket cash rewards.
If your referrals are successful, you can earn £50 each for a referral to Virgin Media, and for Virgin Mobile you’ll get up to £15 each for a SIM only referral or up to £50 each if you refer a mobile phone. You can see how much you’ve earnt by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’.
And what’s more, you can refer as many mates as you like!
Where can I get an overview of my rewards?
You can check out an overview of your referrals, their status, and the rewards you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’. We’ll also email you as soon as your referral account is credited from a successful referral.
How and when will my friend and I receive our cash reward?
Your friend will be eligible for the reward at the same time as you are. After your friend has had their services installed for 28 days, or if it’s a mobile order 28 days after the phone or SIM is delivered, you’ll both be eligible for a reward providing they’ve not cancelled their new contract within this time.
Once the cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. In some cases, it can take up to five weeks after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts.
Can I refer any Virgin Media or Virgin Mobile package?
Refer a friend works for any Virgin Media service; that’s superfast broadband, digital TV and home phone. It also works for Virgin Mobile pay monthly SIM only contracts and pay monthly mobile phones. There are a few offers that you can’t refer friends to including Pay As You Go mobile, Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 months.
If your friend wants to get Virgin Media, just check they’re able to receive our services in their area. If you're not sure, visit our shop and check which services they can get (you’ll need their postcode and address).
What are the conditions to getting a referral reward?
- You can only get a reward from referring the services, mobile phones and SIM contracts outlined in the ‘Can I refer any Virgin Media or Virgin Mobile package?’ question above.
- For the order to be eligible for a reward, it needs to be placed using your unique referral link or code. So if you refer a friend online, they must use your referral link. If they take up your referral in a Virgin Media store, or to our Virgin Media or Virgin Mobile sales team over the phone, then they need to quote your referral code at the point of sale.
- The friend you refer must be new to Virgin Media or Virgin Mobile. You can’t refer an existing customer or anyone who’s had Virgin Media or Virgin Mobile within the last six months.
- Any new customers who haven’t joined through the referral links or codes won’t be eligible for a cash reward.
- The right to a reward is subject to the general terms and conditions of Virgin Media’s referral partner, Aklamio.
- If the friend you refer becomes a new customer, and then cancels their services or mobile contract within 28 days, neither of you will be eligible for a reward.
- You won’t be rewarded for referring a product to yourself, and for any referrals that extend or change an existing customer’s Virgin Media or Virgin Mobile contract.
When can I start referring my friends?
How many referrals can I make?
As many as you like! The more the merrier. Just remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 28 days, or it’s been 28 days after their phone or SIM has been delivered.
I’m not a Virgin Media or Virgin Mobile customer. Can I still recommend someone?
Yes, you can! We make sure we reward everyone who successfully refers someone to us.
Virgin Media customers are also eligible for exclusive mobile deals, so there’s never been a better time to join.
How do I find out what the amount of each reward is?
Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more.
I’ve signed in to my referral account. What do the different reward status descriptors mean in the dashboard?
Pending – Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.
Confirmed – Once the 28 day cancellation period has expired, your reward will be confirmed ready to be paid out.
Rejected – Your reward will be rejected if the conditions have not been met. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to email@example.com.
Why was my reward rejected?
Rewards aren’t paid if:
1. The friend you referred may have cancelled their Virgin Media or Virgin Mobile services
2. The friend you referred didn’t join us via your referral link
3. The friend you referred is an existing customer or has had Virgin Media or Virgin Mobile within the last six months
If you don’t think your reward should have been rejected, or if you need more help, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to firstname.lastname@example.org.
It looks like my reward isn’t showing in my referral account. What should I do?
Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. Don’t worry, you can make a support request for the missing reward – just call Virgin Media’s referral partner Aklamio on 01576 820030 or email them at email@example.com.
What should I do if I’ve forgotten my log in details?
Don’t panic – you can easily reset your referral account password here.
Or for more help, just call Virgin Media’s referral partner Aklamio on 01576 820030.