Price increase 2024
Keeping you up to date with our price changes in 2024
If your current package isn’t right for you any more, why not sign in to your My Virgin Media account and take a look at your options?
Broadband you can count on
Our network is 99.86% reliable – which means you can count on us to do all the things you love doing online.
Better protected
Built to keep internet nasties away from your home devices, Virgin Media Web Safe is included with our broadband packages for nothing extra.
Service and repairs at no extra cost
If your Virgin Media kit needs repairing, we’ll get you back up and running as quickly as possible.
Supercharging our journey to net zero
We’re on track to deliver our net zero carbon plan by the end of 2040 – 10 years ahead of the UK’s net zero goal. Find out more about how we’re planning to do this.
FAQs
Our FAQs cover the most common questions, or take a look at our help and support pages to find out more about your options.
Unless we’ve told you otherwise, your Virgin Media agreement states that the monthly subscription charges for your main services will increase every April. This starts from April 2024.
Here is a representative example of how monthly subscription charges for main services could change.
The example below shows a scenario using the RPI rate announced in February 2024 and is illustrative only.
Bob signed up to a new contract in August 2023 and his monthly subscription charge for his main services is £40 a month with a standard price from month 19 of £50 a month. In February 2024 the RPI rate was announced as 4.9%.
In April 2024, Bob’s price will increase by 8.8% (4.9% + 3.9%).
Bob’s monthly subscription charge will increase from £40 a month to £43.52 a month (£40 + 8.8% = £43.52). Bob’s standard monthly charge from month 19 will also increase from £50 a month to £54.40 a month (£50 + 8.8% = £54.40).
Web Safe Available to all new Virgin Fibre customers who signed up after 27th February 2014.
Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Users can change their settings at any time in My Virgin Media. Web Safe is not automatically turned on for customers who joined before this date.
Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
Reliability: 99.86% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2023–June 2023).
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Further terms apply. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.
Planning ahead to 2025
As we continue to invest in our network, we’re having to increase our prices this year. Why not sign in to see your options?