Experiencing an issue


Which service are you experiencing an issue with?

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Run your own check

You can check your own service status to see if we’re already aware of a fault in your area.

  



Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

Lost or stolen phone?

You can report your phone as lost or stolen online now. We can make sure the SIM is locked as soon as possible, preventing it being used by anyone who isn’t you.

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Fastest way to get in touch

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Text one of our agents for free* 

Send your message to 0753 301 6422. 

It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they get back in.

Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm

Christmas and New Year opening times
Christmas Eve, 8am until 9pm
Christmas Day, closed
Boxing Day, 8am until 9pm
New Years Eve, 8am until 9pm
New Years Day, 8am until 9pm

 


*The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.  

Call 789 from your Virgin mobile, or call

0345 600 0789 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.

 

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

  

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