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I’m a new customer

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 



Which service do you need help with?

Register for My Virgin Media

My Virgin Media lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your package
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Video guides

Welcome to Virgin Media

Your guide to QuickStart

Getting ready for your installation

What is My Virgin Media?


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Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.

Manage your mobile account online

Your Account lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your plan
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Video guides

Welcome to Virgin Mobile

Guide to online billing

How to sign into Your Account


Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.


Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.



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