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I’m a new customer


Before getting in touch, choose which service you’ve joined and have a look through some of the useful tips and hints for newbies.

Register for My Virgin Media

My Virgin Media lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your package
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Just joined Virgin Media?

If you’ve any questions about your new Virgin Media services, you’ll probably find the answer at our awesome Joiners’ page.


Video guides

Welcome to Virgin Media

Your guide to QuickStart

Getting ready for your installation

What is My Virgin Media?


Fastest way to get in touch

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Text one of our agents for free*

Send your message to 0753 305 1809.

It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they get back in.

Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm

    


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

Manage your mobile account online

Your Account lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your plan
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Video guides

Welcome to Virgin Mobile

Guide to online billing

How to sign into Your Account


Fastest way to get in touch

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Text one of our agents for free* 

Send your message to 07533 016 422

It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they get back in.

Monday to Friday, 7am until 11pm
Saturday and Sunday, 8am until 8pm


Call 789 from your Virgin mobile, or
call 0345 600 0789 * from any other phone

Monday to Sunday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

    
*The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.
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