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I’m a new customer

 

Unfortunately, virus quarantine measures have closed some of our call centres.
Please only call if you absolutely need to so customers with urgent needs can get through.
For help go to Virginmedia.com/help

Information on our response to Coronavirus (Covid-19)

 

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Which service do you need help with?

Register for My Virgin Media

My Virgin Media lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your package
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Just joined Virgin Media?

If you’ve any questions about your new Virgin Media services, you’ll probably find the answer at our awesome Joiners’ page.


Video guides

Welcome to Virgin Media

Your guide to QuickStart

Getting ready for your installation

What is My Virgin Media?


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Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.

Manage your mobile account online

Your Account lets you do loads of super useful stuff online, including:

  • View your current and previous bills
  • Make a payment
  • Set up Direct Debits
  • Manage your account
  • Upgrade your plan
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Video guides

Welcome to Virgin Mobile

Guide to online billing

How to sign into Your Account


Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.



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