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Does your signal need a boost? We’ve got you covered with our reliable WiFi Pods that are part of our WiFi Guarantee. Discover how to improve and increase your signal’s productivity in your home

By Virgin Media Edit

One of the little-known secrets behind a happy, harmonious household? A fast and reliable WiFi connection. And whether you have a house full of kids, are hosting a get-together or don’t want to miss a minute of your favourite sport on telly, our WiFi Guarantee with WiFi Max will support all your plans with a strong and efficient signal to all your devices.


With our WiFi Guarantee with WiFi Max, you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit on your next bill. The offer goes hand in hand with our self-optimising Intelligent WiFi technology that’s loaded onto our Hubs 3, 4 and 5 and adapts to what’s happening in your home to give you the most reliable WiFi, all the time.


And to help keep things ticking over, we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with our Gigabit Fibre Broadband and Volt packages. You can also add WiFi Max to our M50 to M500 Fibre Broadband packs (without Volt) for £8 a month, with your first WiFi Pod provided automatically. Read on to find out how our mesh WiFi Pods can help keep things running smoothly in your home.


What are WiFi Pods and how do they work?

These easy-to-use mesh pods help to extend and strengthen the WiFi signal throughout your home, even stretching to those tricky-to-reach areas, using mesh WiFi technology instead of electrical wiring. Along with your wireless broadband Hub, they’ll give the strongest possible connection to multiple devices without compromising on performance, allowing everyone in the household to stream shows, play games or browse social media with a fast and stable connection.


WiFi Pods create a single WiFi “bubble” that covers your whole home and automatically sorts out any issues, thanks to clever cloud technology. Each WiFi Pod has a new roaming feature which monitors WiFi signal around your home and measures how busy each point gets at certain times – so they’ll always choose the best connection for your devices.


The WiFi Pods also block any interference (from a neighbour’s WiFi, say) automatically. It all adds up to zero signal dead zones around your home and a strong connection in every nook and cranny. To install a mesh WiFi Pod, follow these simple instructions in our installation guide.


Why might I need one or more WiFi Pods?

Your home’s size and layout, as well as various devices, appliances and materials, can all interfere with your WiFi Pods’ signal, so the positioning of your WiFi Pods is just as important as the positioning of your Hub or router. Avoid placing them behind furniture, near electronic-emitting appliances such as microwaves, on extension leads and close to the floor. Instead, install them where they can perform at their best: out in the open, as high as possible and away from other tech devices.


How do I get an extra WiFi Pod for my home?

If you need a second or third WiFi Pod, you can contact our customer service team and we’ll figure out where you need better WiFi signal and if an extra mesh WiFi Pod will help. Broadband, TV and home phone customers, call 150 from your Virgin Media phone, or call 0345 454 1111* from any other phone Monday to Friday, 8am until 9pm; Saturday, 8am until 8pm; Sunday, 8am until 6pm. You can also contact us using one of our accessible contact options including text relay and video relay here.


Want to learn more?

To find out more about our superfast WiFi Guarantee, click here. To find out more about operating our intelligent WiFi Pods for existing customers, click here.

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Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. The app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.

My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet.

Broadband, TV and home phone customers: The app will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see

* For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.