Skip to main content

  

  

  

Find out how you can improve your WiFi signal in your home by ordering a WiFi Booster at the touch of a button

Intelligent WiFi from Virgin Media

Finding a reliable WiFi signal anywhere in your home should be simple. It should be as effortless as booking tickets to the cinema online or clicking “attending” on a Facebook invite for an event you have no intention of taking part in. And thanks to Virgin Media’s Intelligent WiFi powered by the mighty Hub 3, it really is that easy.

 

But what if you can’t get a signal in part of your home? Well, you might have a WiFi blackspot. Want to be sure? Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues.

Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Using your home’s electrical wiring, these plug-in pals can help you tackle your WiFi niggles, so you can enjoy glorious internet all around your home.

 

Watch the video below to find out how, and then read on for more.

 

 

As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app.

 

And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost. WiFi Boosters cost £3 extra per month for all other broadband customers who need one.

 

So, what are you waiting for? Give your blackspot the heave-ho.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

WiFi Booster: Eligible customers only whom Virgin Media (VM) has identified (via a VM agent or the Virgin Media Connect app) a blackspot inside the registered account address. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Eligible customers can receive a 2nd Booster by contacting our service agents. A 3rd Booster will only be issued after a site visit & is dependent on agent assessment. Boosters at no extra monthly cost for Maxit TV customers & above (customers can check in My Virgin Media to see if they’re eligible). Monthly charge applies if you downgrade to an ineligible Virgin Fibre package. Price for Virgin Fibre customers who have (or downgrade to) other packages is an extra £3/month for 1st WiFi Booster & £2 per additional WiFi Booster, cancellable at any time on 30 days’ notice. All equipment remains the property of Virgin Media & must be returned to us on request or a charge will apply. Hub 3 required. Installation: Booster requires QuickStart self-install, with delivery to a convenient Click&Collect store. £5 charge if you choose optional home delivery (free for Maxit TV customers & above). You can choose a delivery date online & confirmation will be sent via email. Delivery dates subject to availability & may take over 30 days in busy periods. If we can’t provide the date you’ve chosen we’ll deliver on the next available date & confirm by email. See FAQs for more info. Promo can be withdrawn at any time & subject to stock availability. Home environment, device limitations, no. of users & time of day may affect WiFi performance. Legal Stuff applies in addition to your existing agreement with us under our T&Cs, found here.