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Our WiFi Guarantee: Get fast, reliable WiFi in every room or £100 back
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Here’s how to get connected with WiFi Max so you can enjoy all the benefits of superfast, reliable WiFi
By Virgin Media Edit
- Published
- 11 February 2025
We want you to enjoy speedy, reliable WiFi in your home. And if you don’t, you get money back – that’s our WiFi guarantee.
Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages. You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month. We’ll complete our checks and if you don’t achieve 30Mbps in every room, then we will send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to.
With our free Virgin Media Connect app, you can check your speeds to see if you need a WiFi Pod, keep track of all your connected devices and loads more. To find out more about the Connect app and to download, click here.
Whether you’re streaming, video calling or downloading, Virgin Media’s fantastic connectivity, reliability and speed make it easy. Here’s what you need to know.
Top of the pods
WiFi Max comes with up to three signal-boosting WiFi Pods (if needed), which use advanced mesh WiFi tech to create an extended WiFi network that covers even the hard-to-reach spots. These genius little gadgets can help give you even more reliable browsing, gaming and show-streaming power, right where you need it. Just plug in to play on.
Stay connected with problem-sorting Intelligent WiFi
Thanks to Intelligent WiFi technology, our Hub and Pods learn how, where and when you use your WiFi. So, you can relax while your WiFi network automatically looks after itself – and solves many common issues before you even notice. Perfect when you pile on the gadgets. Even nicer when Nan’s videocalling.
Manage devices and check your WiFi speeds with our Connect app
Grab our free Virgin Media Connect app for your compatible mobile or tablet. It makes WiFi-ing much simpler and puts you in control. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more.
If you need a second or third WiFi Pod, you can contact our customer service team and we’ll figure out where you need better WiFi signal and if an extra mesh WiFi Pod will help. Broadband, TV and home phone customers, call 150 from your Virgin Media phone, or call 0345 454 1111* from any other phone:
Monday to Friday, 8am until 9pm
Saturday, 8am until 8pm
Sunday, 8am until 6pm
You can also contact us using one of our accessible contact options including text relay and video relay here.
Want to learn more?
Find out more about our fast WiFi guarantee and see what you can do.
Please ensure you have the most recent version of the Connect app downloaded for the smoothest experience.
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Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1, Gig2 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. The app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet.
Broadband, TV and home phone customers: The app will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff
* For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.
