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Do it all in the My Virgin Media app
Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button.
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Manage your bills and payments
Stay on top of your monthly bills, check over any charge, and update your Direct Debit details directly via the app.
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Check your service status
Internet problems? Patchy TV sound or picture? No dial tone? Check for any known issues, stay in the loop with text notifications for updates, and run tests on your Virgin Media kit to make sure everything’s running smoothly.
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Manage your package
Fancy a change or adding something new? You can look over your current package at any time directly via the app, and even take a look at what else we’ve got to offer that you can add.
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Get help and support
Support is just a tap away with detailed how to guides, direct access to our community, and quick and easy ways to get in touch with the team if needed.
Discover more awesome Virgin Media apps
From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for everything.
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Virgin Media Connect app
Need help testing your WiFi performance? Try the Virgin Media Connect app. It gives you total control of your WiFi and the ability to connect to remote hotspots.
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Virgin TV Go
Enjoy the Virgin TV Go app at home or on the go, with all our TV packages. Watch and stream TV on your mobile or tablet, and download selected shows to entertain you offline.
The legal stuff
My Virgin Media app: Requires compatible Android 7.0 or iOS 12 or later mobile or tablet.
Virgin Mobile customers: There are two ways you can sign in. Either by having a Virgin Mobile SIM present in a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where the App has verified your SIM (whilst on the Virgin Mobile data network). Or you can sign in to the app on WiFi using your online Virgin Mobile Your Account credentials – giving you even more control. (If you have a Pay As You Go plan, remember to register on Your Account first).
Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies.