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Contacting Virgin Media

Please only get in touch if you need to.


The health and wellbeing of our customers and staff is our top priority, so we’re currently working a little differently and some of our call centres have closed. Find out more >
We’re prioritising calls from our most vulnerable customers and key workers. If you aren’t in one of these groups, you may have to wait longer than usual.
It's worth knowing that the majority of our customers find the help they need online.


Pick a topic you need help with:

As some of our call centres are still closed, please only call if you need to. To avoid longer wait times, make the most of our help available online at virginmedia.com/help.

If you still have questions or unresolved issues, call 0345 454 1111 * to speak to one of our friendly customer service team.

* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.