How do I create a strong and secure password?

To improve the security of your account, we recommend that you choose a strong password.

Strong passwords use a combination of uppercase and lowercase letters, and numbers. This makes it very difficult for automated programs and hackers to guess your password.

Your password must:

  • be between 8 and 10 characters long
  • begin with a letter
  • consist of only letters and numbers (no special character like #&@*)
  • contain at least one number

Your password must not:

  • contain words from the dictionary
  • contain three numbers or more in a row

We also recommend that your password:

  • contains a combination of upper and lower case letters

The longer the password is, the less likely it is that someone else will be able to guess it or otherwise find out what it is.

Do not use real words in your password

Your password must not contain names or words you would find in a dictionary.

Such passwords can be easy to guess, and we therefore recommend you avoid the use of names and real words in your password.

Use numbers to replace letters

One common way of avoiding the use of real words in a password is to substitute some of the letters for numbers.

For example, instead of writing the letter 'S', you could use the number 5, which looks very similar. The same applies for other letter and number combinations. Here are some more examples.

  Letter     Number  
O 0
I 1
Z 2
E 3

So, using the principle above, a weak password of browser1 could be made much stronger by changing it to br0w53r1.

As long as you keep this idea in mind, the password becomes very easy to remember, but would be difficult for anyone else to guess.

Need more help

    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media


    Contact us

  • Talk to one of our friendly agents
  • Safe and secure
  • Free from Virgin Media phones or mobile